Loan Specialist
- Employer
- Susquehanna University
- Location
- Selinsgrove
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Loan Specialist
Susquehanna University
Job Type: Staff - Full-Time Benefits Eligible
FLSA: Determined by Position
Hours per week: 40
Number of months: 12
Location : Selinsgrove, PA
Closing Date: 11/11/2026 11:59 PM Eastern
About Susquehanna
Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life.
The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing - and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive - present abundant opportunities for learning and discovery.
Job Summary
The Student Financial Services (SFS) Loan Specialist primarily manages the Parent PLUS and private education loan processes at Susquehanna University. This includes advising students and families on loan selection, determining loan amounts based on costs and the loan application process. This position reports to the Assistant Director, Loans. This position is defined as a non-exempt position under FLSA regulations.
Specific Responsibilities
- Answers incoming phone calls according to established schedule; responds to walk-in inquiries from students and families as needed.
- Processes all external student loan applications; assists families with the filing of applications; manage applications in various stages of completion; works with families regarding application completion requirements; determines loan eligibility and amounts within program parameters.
- Authorizes disbursement of federal loan funds within program parameters; imports loan disbursement records, reconciles systems; processes return of loan funds.
- Manages the financial aid processes for the summer session and teacher intern programs, including the verification of enrolled credits.
- Coordinates upper-class financial aid application process; records/tracks receipt of application materials; determines additional documentation requirements and works with families to complete files; prepares complete applications for packaging.
- Assists with prospective financial aid application process; records and tracks receipt of application materials; determines need for additional documentation and works with families to complete files; prepares complete applications for packaging.
- Creates electronic communication campaigns necessary to support the completion of federal student aid eligibility requirements, including entrance/exit counseling.
- Updates student address changes and student major (CIP code) changes with the Department of Education, following program parameters.
- Works closely with outside constituencies, including lenders, guarantee agencies, and scholarship organizations; maintains effective working relationships.
- Works with SFS team to maintain accurate procedure manuals.
- Works to ensure student accounts are resolved prior to the beginning of semester.
- Attends Enrollment events as needed; weekend or evening hours may be required.
- Maintains a commitment to service excellence in all interactions.
Minimum Qualifications
Education and Experience
High school diploma or equivalent is required, along with one year of office experience. Experience in student financial aid or student accounts receivable is strongly preferred.
Knowledge, Skills, Abilities
The person in this position should possess the knowledge and understanding of statute and regulations related to student financial aid and student accounts receivable, have excellent oral and written communications skills; the ability to write clear, concise letters and emails; and the ability to effectively communicate with students and parents while maintaining patience, tact and professionalism. They must be able to calculate figures and amounts in a timely and accurate manner. They should be able to demonstrate skills in Microsoft Office, including Excel, Word, and Outlook. They should have the ability to organize and prioritize work assignments, handle confidential information in a professional and ethical manner, and manage and process detailed information with frequent interruptions. They should also exhibit proficiency in analyzing and interpreting data to solve problems within established policies and procedures. The person in this position should possess the flexibility to work evenings and weekends on occasion and be committed to continual professional development and can attend professional conferences in the field of student financial services.
Additional Information for Applicant
Physical Demand
Must be able to remain in a stationary position for extended periods of time indoors. Operate a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their tuition bill or financial aid package; must be able to exchange accurate information in these potentially escalated situations. Position requires the ability to communicate information and ideas so others will understand. Position requires the ability to occasionally lift 10 pounds. Position requires occasional interaction with students and families in group settings.
Susquehanna University does not provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States and must not require employer sponsorship for employment authorization.
To apply, please visit https://www.schooljobs.com/careers/susqu/jobs/5513111/loan-specialist
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Organization
Susquehanna University is a national liberal arts college committed to excellence in educating undergraduate students for productive, creative and reflective lives of achievement, leadership and service in a diverse and interconnected world. Academic excellence, study away and service learning, student-faculty collaboration, and rich opportunities for creative and personal growth are hallmarks of a Susquehanna University education. About 2,200 undergraduates come from 32 states and 15 countries.
The university is located in Selinsgrove, Pa., a town of about 5,000 situated on the banks of the Susquehanna River, 50 miles north of the state capital, Harrisburg. The campus is about 90 minutes from the Pocono Mountain recreational areas, and about a three-hour drive from New York City, Philadelphia, Baltimore and Washington, D.C.
Founded in 1858 by Lutherans, Susquehanna University welcomes individuals of all backgrounds and beliefs. It is a community that expresses its Lutheran heritage through the free and open exploration of ideas, commitment to service and development of individual talents.
Students may enroll in one of two schools: the School of Arts and Sciences or the Sigmund Weis School of Business. A Susquehanna education is distinguished by a strong liberal arts program enhanced by equally strong professional programs in areas such as business, education and communications. Degrees are offered for the Bachelor of Arts, Bachelor of Music and Bachelor of Science.
Susquehanna University is recognized in several guidebooks to selective colleges, including The Fiske Guide to Colleges and Peterson's Competitive Colleges. U.S. News & World Report’s America's Best Colleges includes Susquehanna among National Liberal Arts Colleges. Susquehanna is small enough to be academically flexible, yet large enough to offer a wide variety of choices—more than 50 major emphases, 45 minors and 850 courses. Susquehanna offers a challenging Honors Program for exceptional students and emphasizes experience-based learning, including internships, study-abroad semesters and award-winning community service programs.
Small classes and a student-faculty ratio of about 13 to 1 offer students personal attention and challenging opportunities. Student participation and team learning are encouraged, as is faculty-student research that exposes students to current, practical applications in their field of study. Students are offered extensive opportunities for involvement and leadership in university life. They can choose from more than 100 student organizations, 23 intercollegiate sports, numerous intramural and club sports and a full schedule of lectures, concerts, films, plays and social events.
Susquehanna's strong academic and career advising programs have led to strong post-graduation success. Typically, 94 percent of the graduating class is working full time or enrolled in graduate or professional school within six months.
Diversity Profile: Susquehanna University
Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.
As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.
Affirmative Action - Susquehanna University is committed to making every effort to enhance the diversity of our community – students, faculty, and staff. The hiring process is important to achieving our strategic goals to recruit and retain staff from diverse backgrounds. Through the affirmative action process, we work together to ensure a diverse community while remaining diligent in our commitment to selecting the most qualified candidate for open positions.
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Diversity Matters at Susquehanna. Through our commitment to academic excellence, in which diversity is a core element, we affirm the dignity and worth of all persons and strive to ensure that all in our community feel supported in their differences. Current and emerging research underscore the positive educational benefits that manifest in a diverse living and learning community.
As an institution of higher learning, we understand that we will be judged increasingly by how well we prepare our students to succeed in a smaller, flatter and increasingly diverse world. We intentionally seek to create opportunities for understanding the ways that power and privilege influence individual and collective behavior and systems, and to use that knowledge to guide us productively inside the classroom and beyond.
In the classroom, on the campus and beyond
We use experiential learning to engage students in a multicultural education that prepares them for life in a diverse and interconnected world. Our new Central Curriculum, taught by a diverse faculty with different viewpoints and experiences, challenges students in their ways of perceiving and knowing the world. The unique Global Opportunities (GO) requirement prompts students to experience ways of knowing and being that are unfamiliar, and to reflect on those experiences. In the process, we expect that all students will examine their world view and how it is constructed.
A diverse and vibrant campus community fosters relationships marked by mutual curiosity and respect. Students, faculty and staff are supported in these relationships by the Chief Diversity Officer, Center for Diversity and Social Justice, Center for Civic Engagement, Office of Residence Life, and the Bias Response and Education Team.
The university also understands its physical and emotional connection to residents of the Susquehanna River Valley. Arts and educational events open to the community create possibilities for healthy dialogue regarding difference. Relationships built through interaction and dialogue with the greater Selinsgrove community serve to broaden and enhance the community in which we live and learn.
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