Business Operations Analyst

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Job Title:Business Operations Analyst

Department:Advancement | Alumni Association

Position Overview

The Business Operations Analyst provides operational, analytical, and administrative support for the LAG Program and the Executive Director of Philanthropic Engagement. This position supports business operations by collecting, analyzing, and summarizing operational data, monitoring progress toward program priorities, preparing reports, dashboards, and presentations, and supporting annual planning, goal setting, resource planning, and workflow improvement efforts.

The Business Operations Analyst coordinates with internal partners, Advancement units, academic and medical center stakeholders, and vendors to support operational processes, business transactions, data integrity, and timely follow-up on key deliverables. The role identifies operational challenges, recommends solutions, supports standardization efforts, and helps ensure resources, processes, and communications are aligned with broader fundraising and institutional priorities.

The Business Operations Analyst requires strong written and oral communication skills, sound judgment, discretion, analytical and organizational skills, and the ability to manage multiple priorities in a complex environment. The role requires the ability to work independently and collaboratively, maintain confidentiality, use tools such as Workday, TAS, Microsoft Teams, Excel, PowerPoint, and Word, and consistently meet deadlines while supporting a culture of continuous improvement.

All members of External Affairs are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of External Affairs is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

Duties and Responsibilities

60% - Provides business operations analysis and coordination for the LAG Program by gathering, analyzing, and summarizing data to support operational planning, goal setting, resource planning, decision-making, and reporting. Monitors progress toward program priorities and fundraising-related operational goals, develops and maintains reports, dashboards, tracking tools, and presentations for leadership review. Manages operational data collection processes, supports data integrity, processes business transactions, and prepares regular status updates and summary reports. Identifies operational challenges, analyzes workflow or resource issues, recommends solutions, and supports continuous improvement, process standardization, and best-practice implementation. Coordinates with Advancement partners, academic colleges, regional campuses, Estate and Planned Giving, the Wexner Medical Center, and other internal or external partners to align operational activity with institutional priorities and ensure timely information sharing and follow-up. Supports budget, vendor, and resource-related processes by tracking requests, coordinating documentation, monitoring status, and escalating issues as appropriate.

30% - Provides operational and administrative support for leadership priorities, meetings, communications, and planning activities. Prepares agendas, briefing materials, reports, presentations, communications, and follow-up documentation for internal and external constituents. Coordinates meetings, timelines, logistics, and workgroup activity related to operational initiatives, training for fundraiser managers, annual planning, goal setting, and cross-functional collaboration. Maintains organized records and process documentation, supports workflow transparency through tools such as Workday, TAS, Microsoft Teams, Excel, PowerPoint, and Word, and ensures follow-up actions are captured and completed. Exercises judgment within defined operational parameters, handles confidential information with discretion, responds to routine inquiries, and escalates complex issues to leadership as appropriate.

10% - Supports special projects and additional operational assignments as needed, including analysis of LAG Program operational strategy, workforce development plans, resource planning, process improvement, standardization initiatives, and other business operations priorities. Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent combination of education/experience.
• 2 year’s of experience in business operations, administrative support, project management, or related field.

Desired Qualifications (We’re committed to building a team that reflects a variety of skills and experiences and encourage you to apply even if your experience does not align perfectly)

• Four (4) years of relevant experience
• Knowledge of University fiscal policies desired.
• Experience with Word, Excel, Access, Power Point, and Internet software desired.
• Demonstrated experience in office setting.
• Demonstrated skills in customer service and excellent communication skills, both verbal and written.
• Occasionally must be able to work additional hours, evenings, and weekends.

The Office of External Affairs is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the vibrant, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: Careers at Ohio State.

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

Additional Information (to be added in Workday during Create Job Req task)

To learn more about the Office of External Affairs, please visit Advancement Careers.

The budget for this position is up to $55,700.00. The offer for this position will be based on internal equity and the candidate's qualifications.

Function: Business Planning and Operations

Sub-function: Business Operations

Career Band: Individual Contributor - Specialized

Career Level: S2 Experienced

Location:Longaberger Alumni House (0022)

Position Type:Regular

Scheduled Hours:40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.