SUBR | Student Records Service Representative

SUBR | Student Records Service Representative | Position Type: Full-Time Unclassified | Salary: $35,000 - $42,000

Application Deadline: November 8, 2026

JOB DESCRIPTION:

The Student Records Service Representative provides administrative and customer service support for the Office of the Registrar, including student records management, registration assistance, enrollment verification, transcript processing, and graduation services. This position is responsible for maintaining accurate and confidential academic records, responding to student and departmental inquiries, and ensuring compliance with university policies, Southern University System regulations, and FERPA requirements. The representative works collaboratively with students, faculty, staff, and university departments to support efficient registrar operations and provide timely, professional service.

JOB RESPONSIBILITIES:

• Maintain and update official student academic records in Banner, ensuring accuracy, completeness, and compliance with university policies, Southern University System regulations, and FERPA requirements.

• Process student enrollment transactions, including course additions, drops, withdrawals, reinstatements, and curriculum updates in accordance with academic calendars and institutional policies.

• Review, process, and verify official transcript requests, enrollment certifications, degree verifications, and other academic records requests.

Review, process, and verify official transcript requests, enrollment certifications, degree verifications, and other academic records requests.

• Provide timely and professional customer service to students, faculty, staff, and external agencies regarding academic records, registration, grading, and graduation requirements.

• Assist with graduation processing, including reviewing applications, conducting degree audits, and coordinating with academic departments to verify degree requirements.
• Support grade processing activities, including posting grades, processing grade changes, resolving discrepancies, and ensuring compliance with established deadlines.
• Ensure compliance with university policies, Southern University System requirements, and applicable state and federal regulations related to student records and enrollment reporting.
• Assist with maintaining student information systems through data validation, record updates, and coordination with Information Technology and institutional reporting departments.
• Respond to records-related inquiries from Financial Aid, Bursar, Academic Affairs, Admissions, Athletics, Veterans Affairs, and other university departments.
• Perform other duties as assigned to support the daily operations of the Office of the Registrar, peak processing periods, and special projects.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required.
• Two (2) to three (3) years of relevant administrative or customer service experience.

PREFERRED QUALIFICATIONS:

• Associate degree from an accredited college or university.

• Two (2) to three (3) years of administrative support experience in a higher education setting.
• Experience working with student records, registration processes, or registrar-related services.
• Familiarity with Banner or similar student information systems.
• Knowledge of FERPA regulations and university policies related to student records and confidentiality.

HOW TO APPLY:

Interested applicants must complete a Southern University employment Application.

• External applicants can apply here.
• Current Southern University employees should apply here.

APPLICATIONS SHOULD INCLUDE:

• A cover letter detailing experience and alignment with the role.
• A curriculum vitae (CV) or resume highlighting expertise and accomplishments.
• Three (3) professional references.

Point of Contact:

Johlana Turner | Registrar Office

Registrar

Johlana.Turner@sus.edu

A criminal background check and reference verification are required.

EEO/ADA Statement: The Southern University System complies with Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws. Southern University and A&M College forbids discriminating or harassing conduct that is based on an individual’s race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in uniformed services, and all other categories protected by applicable federal and state laws. This commitment applies to but is not limited to decisions concerning hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other college-administered programs. Discriminatory acts of any kind are strictly forbidden.