Cloud and Enterprise Platform Support Engineer
- Employer
- Boston University
- Location
- Boston
- Salary
- $72,000.00-$82,700.00
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Cloud and Enterprise Platform Support Engineer
Job Description
Cloud and Enterprise Platform Support Engineer
Category
Charles River Campus --> Information Technology
Job Location
Boston, MA, United States
Tracking Code
26500449891005
Posted Date
10/8/2026
Salary Grade
Grade 48
Expected Hiring Range Minimum
$72,000.00
Expected Hiring Range Maximum
$82,700.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Type
Full-Time/Regular
The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College.
Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed.
Required Skills
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
- 1-3 years of experience in technical support, systems administration, application support, or a related IT role.
- Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies.
- Familiarity with databases, reporting tools, or business applications.
- Strong problem-solving, organizational, and customer-service skills.
- Ability to learn new technologies and work collaboratively in a team environment.
Preferred Qualifications-
- Experience supporting Microsoft Azure or Microsoft 365 environments.
- Experience with Microsoft Power Platform, Power BI, or SQL.
- Experience working in a higher education environment.
- Familiarity with ticketing systems, documentation practices, and IT support processes.
- Microsoft Fundamentals certifications (AZ-900, PL-900, or similar).
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Skills
Job Location: Boston, MA
Position Type: Full-Time/Regular
Salary Grade: $72,000.00-$82,700.00
To apply, visit https://jobs.silkroad.com/BU/External/jobs/317387
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Organization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.
A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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