BSW Student Services Manager
- Employer
- University of North Carolina at Chapel Hill
- Location
- Chapel Hill, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
SW-School of Social Work-380100
Career Area:Student Services
Is this an internal only recruitment?:No
Posting Open Date :10/07/2026
Application Deadline:10/21/2026
Position Type:Permanent Staff (SHRA)
Position Title:Student Services Specialist - Advanced
Salary Grade Equivalent:NC08 / GN12
Working Title:BSW Student Services Manager
Position Number:20078954
Vacancy ID:P021437
Full-time/Part-time Permanent/Time-Limited:Full-Time Permanent
Hours per week:40
Work Schedule:Monday through Friday
Work Location:Chapel Hill, NC
Position Location:North Carolina, US
Hiring Range:$64,540 - $68,990
Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Notice to Applicants:This position is not eligible for H-1B sponsorship.
Be a Tar Heel!:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:The mission of the School of Social Work is to advance equity, transform systems, and improve lives. The School’s curriculum supports the mission and recognizes the uniqueness of the region served, including concerns for disadvantaged, vulnerable, and oppressed individuals, families, and communities. Classes provide rigorous and evidence-based content, and give students the opportunity to explore theory, learn intervention skills and engage in challenging dialogue with colleagues. The School works to become the leading school of social work for impact – generating knowledge with powerful and positive consequences.
The School of Social Work offers M.S.W. and Ph.D. degrees. Dual degrees are offered in Law, Public Health, Public Administration, and Divinity (with Duke University). The faculty members of the School of Social Work have strong collaborative relationships with many campus units such as the Schools of Medicine, Public Health, Nursing, Law, Government, Education, and the Department of City and Regional Planning as well as University Centers and Institutes such as the Cecil G. Sheps Center for Health Services Research, the Carolina Population Center, the Center for Developmental Sciences, Frank Porter Graham Child Development Institute, and the Institute on Aging. We also maintain dynamic relationships with community agencies, state and federal government, and research groups in the Research Triangle Park and across the U.S.
To learn more about the School of Social Work, please visit our website at https://ssw.unc.edu/.
Position Summary:Hybrid:
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. If business needs change, an individual employee’s designation may be adjusted with a required minimum of ten (10) business days’ notice unless employee conduct or safety issues necessitate otherwise at the discretion of management.
The BSW Student Services Manager provides coordination for student services within the Bachelor of Social Work (BSW) Program in the UNC School of Social Work. The BSW Student Services Manager reports to the Associate Dean for Undergraduate Education, and supports key functions across the undergraduate student experience, including admissions and recruitment, degree progress, student data management, reporting, and coordination with University offices.
As the BSW program scales to full implementation, the Student Services Manager will provide oversight of systems and processes that support students from application through graduation. The Student Services Manager is responsible for BSW admissions administration and student data management, coordinating recruitment and admissions activities, and developing and maintaining student data systems, reports, and dashboards. This position analyzes and synthesizes data across the student lifecycle to identify data-related trends, emerging needs, and opportunities for improvement, and provides actionable information to BSW leadership to support program planning, assessment, accreditation, and decision-making.
As a member of the BSW leadership team, the Student Services Manager collaborates with BSW leadership, faculty, staff, and University partners to ensure coordinated and student-centered services. This position develops expertise in relevant University and School policies, systems, and resources to help ensure BSW practices align with University and School requirements.
Minimum Education and Experience Requirements:Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Management Preferences:- Demonstrated experience coordinating student services in higher education, including admissions, recruitment, enrollment management, student support, or related functions.
- Demonstrated ability to lead and coordinate complex processes.
- Strong organizational and analytical skills.
- Ability to manage multiple priorities, maintain accurate student records and translate findings into actionable information.
- Excellent written, oral, and interpersonal communication skills, with the ability to communicate complex information clearly.
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Organization
The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.
Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.
Undergraduate Enrollment: 19,117
Graduate/Professional Enrollment: 10,894
Total Student Enrollment: 30,011
Founded: 1789, as the first state university in the United States
Type of Institution: Public, four-year
Undergraduate Admission: 15,961
Graduate/Professional Enrollment: 10,039
Total Student Enrollment: 26,000
Faculty: 3,000
Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent
Faculty/student ratio: 1/14
Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.
Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.
Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.
Size of freshman class: Approximately 3,400
Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.
Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!
Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu
Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu
Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.
Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career
Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.
Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.
Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci
The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad
The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors
Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.
UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.
UNC offers ROTC programs in all branches of national military service.
Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.
Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm
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