Manager of Development Operations

Based in Hoover’s home office, this position oversees the administrative activities of the Development department, including human resources compliance, vendor management, finance and budget management, gift processing and data reporting/business intelligence. The role serves as the primary liaison to Hoover’s Finance and Information Technology teams.

 

Reporting to the Senior Manager of Development, the Manager of Development Operations manages a team of three direct reports: two data analysts and one gift processor/administrative support staff member. The role is responsible for leading, mentoring, and developing this team, including performance management and professional growth. The position also manages the department's vendor relationships and oversees production of data reports and business intelligence deliverables. In addition, the role helps build and manage Development's annual expense budget and gift income projections.

 

The Manager of Development Operations serves as the primary liaison between Development and two key partners: Hoover's Finance team, on budget management and financial reconciliation, and Hoover's Information Technology team, on data security and compliance. The role will also lead the Development data team through a transition to a new donor database system.

The successful candidate brings a very high level of attention to detail, strong organizational and problem-solving skills, and proven leadership experience. Preferred experience includes managing system transitions and familiarity with Stanford University systems, including Oracle.

Resume and cover letter are required.

Responsibilities

Core Duties:

• Manage staff in the day-to-day operations for functional area(s)of responsibility. Responsible for hiring and retaining staff, careercoaching, personal development for direct reports and accountable forthe performance of employees. Ensure work completion within schedule andconstraints.

• May independently or in collaboration with human resourcesmanagers, guide supervisors in the interpretation and implementation ofhuman resources policies, procedures and programs.

• Evaluate business plans and processes for operational and/orfinancial effectiveness. Analyze and resolve complex issues and providealternative solutions as necessary. May lead process improvement forimmediate unit or program. Influence leadership on specificrecommendations for current operations and future development.

• Analyze needs and make recommendations to leadership for changesin staffing, facilities, health and safety compliance, finance,technology and/or administrative functions.

• Interpret, implement and ensure compliance with universityadministrative policies and procedures. Recommend new internal policies,guidelines and procedures.

• Manage the finances for area(s) of responsibility which includesdeveloping, monitoring, analyzing, forecasting and reporting on theannual budget.

• Represent the department or program's business operations andadministrative affairs within the organization/school and/or outsideconstituencies.

Minimum Education:

Bachelor’s degree

Minimum Experience:

three years of relevant experience in administrative and financialmanagement, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Demonstrated supervisory skills including conflictresolution.

• Excellent planning and organizational skills.

• Excellent oral and written communication skills.

• Demonstrated financial management knowledge.

• Effective interpersonal skills.

• Solid analytical and problem solving skills.

• Strong expertise in business and management computer applicationsand databases.

• Proficiency in industry standards and/or regulatoryrequirements.

• Subject matter expertise for area(s) of responsibility.