Operations Manager, StarTUp

Building and Space Operations:

• Manage the daily operations of StarTUp, ensuring that the building and coworking space are welcoming, functional, and accessible.

• Implement and oversee operational systems, processes, and procedures that support StarTUp’s goals and activities.

• Coordinate building access and security, including keys, operating hours, automatic door schedules, and electronic card access.

• Serve as the primary contact for facilities, maintenance work orders, housekeeping services, and other building-related needs.

• Manage space reservations, visitor inquiries, tours, catering coordination, and related administrative functions.

• Provide reception services and assist clients and visitors with building amenities, coworking lockers, monitors, conference-room systems, and other technology.

Programs, Events, and Community Engagement:

• Serve as the logistical lead for all StarTUp programs and events, managing planning, timelines, setup, execution, and post-event follow-up.

• Coordinate event logistics, including space setup, technology, catering, vendor needs, and guest support.

• Manage the onboarding and operational needs of resident ventures in coordination with the Executive Director.

• Build and maintain relationships with coworkers, entrepreneurs, resident ventures, ecosystem partners, and members of the business and campus community.

Business and Administrative Operations:

• Coordinate invoicing, payments, and other financial activities with the division’s Administration and Finance team, ensuring compliance with university policies and procedures.

• Process accounts payable, procurement, and disbursement transactions through STRATUS and TU Foundation systems, including honoraria, reimbursements, credit card payments, faculty stipends, and program-related stipends.

• Prepare building-use contracts and support the review and execution process.

• Maintain organized records and provide document-management and general administrative support.

• Assist with data entry, record maintenance, and reporting in Salesforce and other departmental systems.

Technology and Workflow Support:

• Support building technology for guests, coworkers, resident ventures, and organizations using the coworking and conference spaces.

• Manage and support departmental workflow and communication platforms, such as Trello, Slack, Zoom, and Salesforce.

• Identify opportunities to improve operational systems, technology, and administrative processes.

Other Responsibilities:

• Perform other duties as assigned. The omission of a specific responsibility does not preclude the supervisor from assigning duties that are reasonably related to the position.

Minimum Qualifications:

• Bachelor’s Degree required.

• At least two years of progressively responsible experience in operations, business administration, facilities, financial administration, event management, or a related field.

• Experience managing multiple operational responsibilities in a fast-paced, customer-focused environment, including financial, procurement, or accounts payable transactions.

Skills Required:

• Strong organizational and time-management skills, with demonstrated ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

• Demonstrated ability to independently manage day-to-day responsibilities, exercise sound judgment, and resolve operational issues in a timely manner.

• Strong interpersonal and customer service skills with the ability to work effectively with coworkers, students, entrepreneurs, business and community partners, vendors, and visitors.

• Proven ability to work collaboratively as part of a team while independently managing assigned responsibilities.

• Strong written and verbal communication skills.

• Demonstrated ability to maintain accurate records, documentation, and administrative processes.

• Ability to coordinate multiple logistical requirements associated with facilities, meetings, programs, and events.

• Technological proficiency and demonstrated ability to learn and support administrative, financial, scheduling, CRM, communication, and workplace technology systems.

• Ability to identify opportunities to improve operational processes, systems, and workflows.

• Demonstrated discretion, professionalism, and ability to maintain confidential information.

• Ability to understand and follow university policies, procedures, and requirements related to financial transactions, procurement, contracts, facilities, and business operations.

Preferred Qualifications:

• Experience supporting operations for a coworking, innovation, conference, event, or other multi-user facility.

• Experience coordinating programs or events involving space, technology, catering, vendors, and guest services.

• Experience with enterprise financial, procurement, CRM, scheduling, or workflow systems such as STRATUS, Salesforce, Airtable, Trello, or comparable platforms.

• Experience coordinating contracts, facility-use agreements, reservations, or vendor relationships.

• Demonstrated interest in entrepreneurship, innovation, community engagement, or economic development.