OPS Housing Quality Controls Assistant

Employer: University of North Florida
Location: Jacksonville, FL

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Department

Housing & Residence Life, Quality Assurance-OPS

Compensation

$20.00 Hourly

Job Functions:

This position will assist with the response to student and family concerns for Housing and Residence Life Facilities. The position will report to the Quality Control Coordinator and will support the customer service functions for Housing and Residence Life Facilities. The position will assist in monitoring processes and conditions in residential spaces, Housing and Residence Life buildings, and Housing and Residence Life exteriors to ensure proper completion of work and customer service goals are met.

Job Duties:

Assists with Housing and Residence Life Facilities concerns.
Assist with routine assessments of Housing Areas with regards to environmental conditions within the living spaces.
Assists with ensuring all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed for completion.
Monitors existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
Present options and/or provide feedback for improvement to the Quality Control Coordinator or above with regards to controls and procedures within the Housing Facilities.
May engage with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.
May coordinate project activities to ensure objectives and Housing Facilities quality controls are met.

Departmental Requirements:

Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
Must possess strong organizational and communication skills.
Ability to apply professionalism, understanding, and sensitivity to all students or family interactions.
Requires strong customer service skills.
Previous experience in University Housing and/or Facilities is preferred.

Previous experience in University Housing and/or Facilities is preferred.

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Mission Statement

Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world.

Vision Statement

University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.

Values

We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.

Integrity – We do the right thing for the right reason at the right time.

Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.

Accountability – We are responsible for how the outcomes of our actions affect others and our environment.

Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.

Strategic Goal

University of national prominence and distinction with North Florida as our catalyst and student success as our mantra. Learn more about UNF’s 2020-2025 Strategic Plan.

Statement of Unity

UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.

We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.

We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.

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