OPS Clinical Service Representative

OPS Clinical Service Representative

Job No: 541612
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department: 04030100 - SL-COUNSELING & WELLNESS CTR

Job Description
Classification Title:

OPS Clinical Service Representative

Classification Minimum Requirements:

N/A

Job Description:

This position is located in the Counseling & Wellness Center. This support person must be able to deal with highly varied and detailed tasks and have a high degree of organizational skills, the ability to interact with many areas in the Division of Student Life, and to communicate well with others from within and outside of the Counseling & Wellness Center. This position is full-time, 40 hours per week, however, we are considering part-time as well.

Customer Service – answers incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers (internal and external).  Responds to clients, counselors, physicians, other health care providers (internal and external), attorneys and pharmacies directly within scope of position.  Routes calls to appropriate mental health professional, administrator or office personnel.

Point of Service Operations – Responsible for client check in.  Greets clients, schedules and/or confirms appointments.  Determine client eligibility for services.  Provides HIPAA information as necessary.  Directs clients to complete paperwork or pay fees if appropriate.  Assists clients with questions or concerns.  Acts as witness for documentation needing signatures.

Arranged Care – Schedules client appointments and consultations.  Refers scheduling to CSRII, CSRIII or On-Call provider when appropriate.  Obtains initial patient demographic information.

Integrated Care – Inspects intake documentation for emergent concerns and refers to appropriate provider when necessary.

Special Projects – employee will periodically be assigned special projects or other duties by supervisor.

Expected Salary:

$17/hour

Required Qualifications

High school diploma or equivalent

Preferred:

Should be experienced in medical clinic appointment scheduling and medical records systems, UF ISIS student records system, Microsoft Office programs.

Ability to establish and maintain effective working relationships with others.

Ability to organize and maintain accurate files.

Ability to communicate effectively verbally and in writing.

Ability to triage phone calls, take accurate messages and page counselors as needed. This position requires ability to understand policies, procedures, and regulations related to patient.

Ability to work with health care professionals and affiliated staff.

Special Instructions to Applicants:

In order to be considered, you must upload your resume. 

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a time-limited position, set to end in June 2027.

Health Assessment Required: No

 

Applications Close: 20 October 2026

To apply, visit https://explore.jobs.ufl.edu/en-us/job/541612

Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.









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