Department Assistant - KRCUI

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under limited supervision, the Department Assistant will perform administrative tasks associated with supporting the everyday operations within KRCUI. As this involves constant contact with administrators, staff, students, and the general public, superior customer service skills will be required. The successful candidate is an individual who demonstrates exemplary attention to detail and the ability to consistently achieve accuracy in all aspects of their work.

The typical work schedule for this position will be Monday through Friday from 8 am to 4 pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Oversee front desk processes and support the efficient daily flow and operations of the Main Office.
• Provide positive and professional customer service to students, faculty, staff, and with frequent interruptions.
• Greet and check in students/visitors for appointments and walk-in visits.
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
• Perform various office clerical duties including filing, typing, scanning, receiving/distributing bookstore orders, sorting/distributing mail, etc.
• Assist with troubleshooting and providing support with events including audio visual and presentation needs.
• Perform other related work duties and responsibilities as assigned.

PERFORMANCE EXPECTATIONS:

• You are able and willing to provide outstanding customer service and serve as a positive representative of the department and the Operations Division.
• You are a self-motivated individual with strong time management and organizational skills.
• You are attentive to detail and able to anticipate the needs of individuals and groups hosting events and meetings, ensuring objectives are met and users experience a high-quality, professional environment.
• You are flexible and encourage staff, students, and other building users to be adaptable and creative when determining space and facility needs.
• You work effectively on multiple teams, demonstrate flexibility in your role, and represent the Operations team in a variety of contexts.
• You welcome diverse perspectives and values; your attitude and decision-making reflect this commitment.
• You communicate clearly and effectively through both oral and written communication, with strong attention to audience awareness.
• You possess working knowledge of personal computer applications and demonstrate the ability to learn software related to operations.
• You aspire to work with individuals of all backgrounds, perspectives, and experiences and actively contribute to an environment that values differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves Constant (67-100%) sitting in an office, as well as talking on the telephone and in person, hearing repetitive motion, viewing computer screen and other kinds of close visual work. Frequent (34-66%) walking, standing, and grasping. Occasional (10-33%) reaching, lifting, stooping, kneeling, crouching, pushing, pulling, and exertion of up to 20 pounds.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent.

At least one year of relevant experience using standard office software and equipment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Associate’s degree or higher.Two years or more of relevant office experience.Relevant experience in higher education, working directly with students, faculty, and staff.
EEO/AA STATEMENT:
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695 FAX: (303) 844-4303, TDD 800-877-8339 Email:OCR.Denver@ed.gov.

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.