Customer Services Specialist II

Employer: Georgia State University
Location: Atlanta, GA

View more categoriesView less categories

Employment Type: Full Time
Institution Type: Four-Year Institution

Apply on website

Send job

Job Details
Organization

Description

Customer Service Specialist II

Student Success

University Advisement Center

We are seeking to recruit multiple Customer Services Specialist II positions to provide exceptional front-line customer service and administrative support to students, faculty, staff, and visitors. The Customer Services Specialist II serves as a key member of the University Advisement Center team and plays a critical role in supporting student success by coordinating office operations, managing communications, assisting with student processes, and contributing to a welcoming, efficient, and student-centered environment. A successful candidate for this position must demonstrate strong customer service skills, attention to detail, organizational abilities, and the capacity to effectively manage multiple priorities in a fast-paced environment.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE?

Would you be interested in attending an award-winning research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University, we emphasize work-life balance. With excellent benefits, competitive pay, and an exciting location, Georgia State University could be the place for you.

Georgia State offers competitive pay and benefits including:

Paid Leave Time

Comprehensive Health, Dental, and Vision Insurance Coverage

403(b) and Pension Plans

And that's not all; visit our benefits page at: http://www.gsu.edu/hr/benefits/index.html

HERE IS WHAT YOU WILL DO

Serve as the primary point of contact for students, faculty, staff, parents, and visitors seeking information and assistance.

Provide information regarding university policies, procedures, academic forms, advisement services, and campus resources.

Coordinate incoming and outgoing phone communications and respond to general inquiries.

Schedule appointments and assist with front desk operations for advising staff.

Maintain office supply inventory and coordinate purchasing requests as needed.

Coordinate conference room usage and maintain shared office spaces.

Ensure accuracy and confidentiality of student records in accordance with university policies.
Collaborate with UAC staff and university partners to improve operational efficiency and service delivery.

Perform other related duties as assigned.

Qualifications

Minimum Requirements:

High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Hiring Requirements:

Experience working in higher education, student affairs, enrollment management, academic advising, or other student-facing environments.
Experience providing customer service in a fast-paced office setting.
Experience supervising student workers, temporary staff, or volunteers.
Experience coordinating schedules, maintaining records, and preparing reports.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Experience working with student information systems, appointment scheduling platforms, or related technologies.
Excellent oral and written communication skills.
Strong organizational, problem-solving, and interpersonal skills.
Demonstrated ability to follow up on issues through resolution while maintaining a high level of customer service.

College/Business Unit
Open until filled

College/Business Unit: Enrollment Management
Location: Atlanta Campus
Job Posting: 09/29/26, 3:08:18 PM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.