Associate Director, Housing Facilities

Leadership

• Provide supervision and oversight of the Housing Facilities Manager.

• Serve as a key contributor to university decision-making by providing strategic input that supports the success of housing facilities and enhances the overall Towson student experience.

• Coordinates all facilities, needs and initiatives within the department, represents Housing and Residence Life on building projects.
• Maintains daily collaborative efforts with operations and maintenance team and Director of Operations & Maintenance on needed follow-up. Attend weekly manager meetings with Operations and Maintenance Team.
• Actively participates in developing departmental goals and priorities for a growing residential campus.
• Works closely with Residence Life Coordinators and Associate Directors to support day-to-day operations, resolve building-related issues, respond to facility emergencies, and ensure routine maintenance plans are achieved is an ongoing priority. 
• Collaborate with 12 – 16 building maintenance personnel conducting repair and upkeep in 15 university residence halls.
• Ensure all delivered services comply with campus, state, and federal building, construction, fire and life safety, and health codes. Embraces and champions a culture of safety excellence.

• Lead the housing facilities portfolio with a culture of engagement and inclusivity in which all staff and students are treated with respect and professionalism. 

Technical and Operational Management

• Assist the AVP in various projects, communications, and reports, and attend various meetings pertaining to Facilities Management and Planning & Construction projects as well as student emergencies. 
• Serve as liaison with project managers.
• Coordinate residence hall system condition evaluations for renewal and capital planning.
• Establish and evaluate operational standards, processes, and procedures for reactive, emergency, planned, and preventative facilities services.
• Develop and manage facility inspections and assessment programs for identifying building deficiencies requiring immediate, near-term, or long-term action.
• Mobilize to respond to building emergencies where senior level direction and coordination are required.

Stakeholder Management and Customer Service

• Meets bi-weekly with the AVP for Housing & Residence Life.

• Participates in Housing & Residence Life Leadership meetings.

• Manage analysis and reports on the quality and assurance on all work orders related to all housing areas. Work closely with Residence Life Coordinators and Facilities Management staff on work order issues.

• Respond to inquiries from residents, parents, and staff in a calm, constructive, positive, and empathetic manner to investigate situations/complaints and establish a plan for corrective action.

• Make appropriate contacts and coordinates with different internal departments and external organizations to ensure the delivery of routine and essential services to all buildings and campus community.

• Collaborates with various campus departments and operating partners to ensure services are completed, coordinated, or managed appropriately to effectively support the mission of Student Affairs.

• Regularly communicates with partner departments across the University to build trust and positive working relationship.

Purchasing, Property Control, Contracts

• Develop specifications for the purchase of all FF&E needs within the University owned residential facilities.

• Manage HRL plant fund accounts.

• Maintain up-to-date contact with vendors for product knowledge and cost estimation.

• Conduct follow-ups on ordering, delivery, installation, and service of acquired products.

• Maintain an on-going inventory of all FF&E and conditions of the physical facilities.

• Coordinate the disposal/removal of outdated equipment and furniture.

• Assist with the development of the specifications and conditions of contracts that influence the operations of the residential facilities.

Committee and other assignments

• Serve on committees, workgroups, or special projects as assigned.

The work hours for this position may include after hours and/or weekends pertaining to “Move In Weekend” event and urgent facility issues or maintenance emergencies.

Required Qualifications:

• Bachelor’s degree.

• Minimum of three years of full-time experience in housing operations and residential facilities management in a university setting.

• Possess a valid driver's license and be qualified to operate a motor vehicle in the State of Maryland.

• Ability to analyze and solve challenging interpersonal and/or technical issues daily.

• Ability to judge when quick decisions are necessary and when further evaluation and assessment is warranted.

Preferred Qualifications:

• Proficiency in StarRez, PeopleSoft, Stratus.

• Experience in supervising professional staff.

• Demonstrated experience in budgeting and planning.

• Knowledgeable in cultivating strong partnerships and collaborative practices that advance the effective management of residential facilities and contribute to a dynamic university living and learning community.

• Possess effective communication, presentation, and interpersonal skills.

• Knowledgeable of current IT trends, software, and operating systems.