Switchboard Associate 2

Employer: The Ohio State University
Location: University Hospital

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Title:Switchboard Associate 2

Department:James | Clinical Nutrition Services

Scope of Position

Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.

Additional Information:

Location:University Hospital - Rhodes Hall (0354)

Position Type:Regular

Scheduled Hours:40

Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

About The Ohio State University

The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.

Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.

Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.

Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.

Join Ohio State’s Community

At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.

Explore our Extensive Benefits

Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.

· WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.

· RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.

· HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.

· TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.

· FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.

· WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.