Product Owner

Job Title: Product Owner
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 304081
About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Location

Atlanta, GA ( In-Person Work - In the Office)

Job Summary

Serve as the primary point of contact for a specific innovation initiative with customers, partners, and internal teams. Responsible for the detailed product backlog of one or more agile development teams. Work closely with Information Technology Group Leadership and Application Services Team, Campus Services Business Units, and the Office of Information Technology to ensure development of products that meet or exceed customer expectations. This position will interact on a regular basis with: Department leadership, management and staff, and Institute staff. This position typically will advise and counsel: Department leadership, management and staff, and Institute staff. This position will supervise: NA

Responsibilities

Job Duty 1 -
Translate high-level business requirements from customers into technical user stories.

Job Duty 2 -
Lead stakeholder meetings to identify opportunities and product priorities.

Job Duty 3 -
Make the final acceptance decision on all implemented user stories based on whether or not the intended business value has been achieved.

Job Duty 4 -
Continuously groom the development backlog through recurring iterations of user story development and prioritization.

Job Duty 5 -
Prioritize development backlog items based on product strategy, business value to the customer, implementation cost, and resource availability.

Job Duty 6 -
Review and demonstrate product functionality with customers and internal stakeholders.

Job Duty 7 -
Evaluate and articulate development team results and identify opportunities for further product and feature improvements.

Job Duty 8 -
Perform other duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree in Engineering, Computer Science, Business, Marketing, or related field, or equivalent combination of education and experience

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements).

Required Experience
Five to seven years of job related experience

Preferred Qualifications

Preferred Educational Qualifications
Master's Degree

Preferred Qualifications

Additional Preferred Qualifications and Experience

Experience serving as a Product Owner, Product Manager, or Platform Owner for an enterprise ServiceNow platform.

Demonstrated experience balancing business demand, platform governance, security requirements, technical debt, and long-term platform sustainability.

Strong knowledge of ServiceNow platform capabilities and governance, including platform standards, release management, upgrades, testing, and adoption strategies.

Demonstrated ability to lead stakeholder workshops, solution reviews, and product demonstrations, translating complex concepts into clear business value and fostering alignment across technical and non-technical audiences.

Knowledge of IT Service Management (ITSM) and ITIL practices and their application within the ServiceNow platform.

Experience supporting enterprise-scale ServiceNow implementations, enhancements, or platform modernization initiatives.

ServiceNow Certified System Administrator (CSA), ITIL Foundation, and/or Product Owner certifications preferred.

Proposed Salary

$93,708 - $117,637 depending on experience and preferred skills.

Knowledge, Skills, & Abilities

SKILLS
This job requires: strong skills in writing formal business/functional requirements and user stories, creating mock-ups, customer and user intuition, managing multiple assignments and aligning them with business priorities and deadlines, working in an agile development environment, effective and persuasive communications, leading meetings and making presentations, and problem solving with a positive attitude. The ability to grasp big-picture vision, evaluate various approaches to implement effective solutions, take end-to-end ownership of feature releases, work in a fast-paced, collaborative environment, and work in cross-functional teams toward mutual success are also required.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/