IT Support Specialist
- Employer
- Florida State University
- Location
- Tallahassee, FL
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63581
Department
This position is within FSU’s Department of Information Technology Services (ITS)
ResponsibilitiesThis is an entry level position within the NCT-Operations group. This position will primarily focus on Network repairs, VLAN changes, port activations, UPS repairs, ResNet repairs and assist the Network Administrators on projects.
This position serves as the operations deployment specialist, under the direction of the Network Specialist, providing troubleshooting and problem resolution as subject matter expert. Will also provide general IT support to include installing, problem solving, troubleshooting, repairing, and maintaining network communications infrastructure to include but not be limited to: voice, video, data, access, security and IP devices throughout the University network.
Port programming and installation of IP (Internet Protocol) based equipment such as: SIP VoIP instruments, cameras, security devices, Ethernet switches, wireless access points, and other network equipment. Performs debugging functions that may include solutions to complex technical problems primarily involving the deployment of this equipment.
Reviews, interprets, and prepares worksheets, estimates, services orders, and network diagrams describing nature of voice, video, security and data communications systems to be installed and/or repaired. Provides detail records of all work activity.
Performs network system management through the use of wireless management platform, virtual local area network (VLAN) management tools and other similar systems.
Designs, coordinates, installs, rearranges, repairs/splices network cabling for all communications networking to include but not limited to fiber optic cable, Cable Television (CATV) and other coaxial cable, building infrastructure Unshielded Twisted Pair (UTP), Shielded Twisted Pair (STP), and Local Area Network (LAN) cabling. Coordinates with network management concerning cable plant and building wiring installations, repairs, changes, and design.
May serve as an on-site work coordinator in the absence of or at the request of the Supervisor and may recommend internal policies and procedures. Also, may serve as liaison with other University subject matter experts.
Performs other duties as required and moves heavy objects of 25 pounds or more. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver's license will be needed in order to operate vehicle.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
QualificationsBachelor's degree or a high school diploma or equivalent and four years of experience. )Note: or a combination of post high school education and experience equal to four years.)
Ability to move heavy objects of 25 pounds or more.
A valid Florida or Georgia driver’s license or the ability to obtain one upon hire.
HelpfulWho is an ideal candidate for this position?
Reliable, responsible, self motivated candidate that can operate well in a team environment.
What is a typical day in this position?
This position will primarily be working out in the field.
What can I expect in the first 60-90 days?
Fast Pace busy work environment.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.
The anticipated salary range for this position is $44,000 - $46,000; commensurate with education and experience.
FSU Total RewardsFSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
This is an A&P position.
This position requires successful completion of a criminal history background check.
Equal Employment OpportunityFSU is an Equal Employment Opportunity Employer.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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