Guest Services Agent

Employer: University of California, Los Angeles
Location: Los Angeles, CA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.The Luskin Conference Center is a no-tipping environment.
Position Summary

We are seeking a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact for our guests, the Guest Services Agent operates our 24-hour front desk, ensuring an seamless, memorable experience from arrival to departure.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

1+ years In-person customer service experience (Required)

Hotel or hospitality industry experience (Preferred)

Experience working in a university setting (Preferred)

Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)

Skill in writing grammatically correct business English, such as reports, memos, and other routine correspondence (Required)

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)

Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)

Ability to operate independently and exercise good judgment to ensure customer satisfaction (Required)

Ability to prioritize assignments and make appropriate adjustments despite changes in workload and competing deadlines (Required)

Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions (Required)

Sufficient knowledge of University accounting and cash handling procedures to accomplish standard departmental transactions (Preferred)

Demonstrated ability operating electronic cash registers (Required)

Demonstrated ability to maintain detailed and accurate records (Required)

Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable
Union/Policy Covered

CX-Clerical & Allied Services
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JC004723-PD168516

Working at University of California, Los Angeles

UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.