Student Account Specialist
- Employer
- Elon University
- Location
- Elon
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Student Account Specialist
Location: Elon Campus
Title: Student Account Specialist
Position Type: Staff Full-Time
Days Per Week: Monday - Friday
Hours Per Week: 40
VP Area: Finance and Administration
Department: Business and Finance
Location: Elon Campus
Position Summary
This position is primarily responsible for handling student account inquiries by phone, email and in person. Facilitating payments as they are made in person, online, by mail or by financial aid is also a main job function. Delivering exceptional customer service to all of the Elon University community is essential.
Benefits of Working at Elon
As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.
Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.
Employees at Elon enjoy a generous and comprehensive benefits package that includes:
28 annual days off, including holidays and vacation.
Immediate tuition remission for undergraduate courses
Tuition remission for approved graduate-level courses after 12 months of employment.
Retirement plan with an 8 percent contribution from the university.
Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
Free use of campus fitness facilities.
Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.
Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.
Minimum Required Education and Experience
Associate degree, or vocational or technical school degree in Business or Finance with minimum 1 year of experience with the following relevant work experience: Experience with Microsoft Office products, strong Excel skills required.
• Knowledge of Ellucian Colleague and Informer software desired.
• Ability to establish and maintain professional and productive working relationships at all levels across the University.
• Ability to prioritize responsibilities in a fast paced environment.
Preferred Education and Experience
Associate degree, or vocational or technical school degree in Business or Finance
Knowledge, Skills, and Abilities
Strong skills in the areas of conflict resolution and problem solving techniques.
Exceptional critical thinking skills demonstrated by the ability to analyze information, evaluate results, and facilitate resolution.
Demonstrated commitment to diversity and success in working with diverse constituencies, both domestic and international, to support an inclusive campus environment.
Strong and effective interpersonal skills; the ability to listen well and demonstrate sensitivity to and respect for individual needs.
Required Other Training, Certifications, or Licensing
Job Duties
- Cashiering and daily balancing of payments made in person and by mail.
- Answering telephone calls, as well as departmental email and general customer service tasks related to serving students, faculty and staff.
- Invoice and reconcile departmental charges assessed to student accounts and Process petty cash reimbursements.
- Process students for enrollment based on payments and notice of financial aid and assist in all registration events.
To Apply: To apply, visit: https://jobs.elon.edu/jobs/student-account-specialist-elon-campus-north-carolina-united-states.
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Organization
Elon University is a private university located in Elon, North Carolina. Elon has built a national reputation as the premier student-centered environment for experiential learning, with an emphasis on strong personal relationships between students and their faculty and staff mentors. Elon is ranked among the top 100 National Universities by U.S. News & World Report, with a #1 ranking for excellence in undergraduate teaching and #6 for innovation.
About 6,300 undergraduate and 800 graduate students come to Elon from 49 states and 50 other countries.
Elon’s rigorous curriculum is grounded in the arts and sciences and complemented by nationally accredited professional and graduate programs. The 480 full-time faculty members teach in more than 70 undergraduate majors, along with numerous graduate programs in business, education, communications, health sciences and law.
The university includes Elon College, the College of Arts and Sciences; the Martha and Spencer Love School of Business; the School of Communications; the Dr. Jo Watts Williams School of Education; the School of Health Sciences; and Elon University School of Law, which is located on a campus in downtown Greensboro, N.C.
Global engagement is central to Elon’s student experience and the university is consistently ranked among the top programs in the nation for study abroad. In addition, 81 percent of students participate in service-learning, 87 percent of students complete internships, 59 percent of students hold at least one campus leadership position and 23 percent of students work with faculty mentors on undergraduate research projects.
Elon is a member of the Colonial Athletics Association and the Phoenix athletics program includes 17 intercollegiate men’s and women’s sports in NCAA Division I (FCS football). Elon also offers extensive opportunities in club sports and intramurals.
Elon’s historic 690-acre campus in central North Carolina is designated as a botanical garden and includes the 56-acre Elon University Forest, a land preserve and natural area for scientific research; and Loy Farm, a center for environmental research and sustainability that includes a solar farm.
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