Senior IT Support Administrator
- Employer
- University of South Carolina
- Location
- Columbia
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Senior IT Support Administrator
Department: CON Nursing Information Technology
Advertised Salary Range:
Part/Full Time: Full Time
About UofSC
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
Advertised Job Summary
This position provides systems administration, enterprise endpoint management, and advanced technical support for the College of Nursing. It shares administrative ownership of the College's Windows and macOS endpoint environments and related enterprise technologies, including Microsoft Intune, Jamf/mobile device management (MDM), Microsoft Active Directory, and Group Policy. This role provides frontline and advanced technical support to faculty, staff, and students across College locations and serves as a senior technical resource and escalation point for the IT support team. It provides advanced administration and support for classroom, audiovisual, conferencing, and livestreaming technologies and works collaboratively with College IT staff, university technology partners, vendors, and other stakeholders to administer technology systems, resolve complex and systemic technical issues, implement solutions, support technology projects, and maintain reliable, secure, and responsive technology services.
Minimum Qualifications (Classified and Unclassified positions)
Preferred Qualifications
- Experience providing advanced technical support and systems administration in a complex organizational environment, preferably within higher education, healthcare, or a similarly distributed environment.
- Experience administering enterprise Windows and macOS endpoint environments, including Microsoft Intune, Jamf or comparable mobile device management (MDM) platforms, Microsoft Active Directory, and Group Policy.
- Experience with device provisioning and automated deployment, application packaging and software deployment, configuration and policy management, patch management, endpoint security and compliance, endpoint monitoring and troubleshooting, and technology lifecycle management.
- Experience independently diagnosing and resolving complex or systemic technical issues and administering technologies supporting multiple users and managed endpoints.
- Experience supporting audiovisual, classroom, conferencing, and instructional technology systems.
- Experience supporting livestreamed and hybrid events, including cameras, audio systems, video switching, streaming platforms, and network-based AV technologies.
- Experience providing technical guidance, training, or mentoring to IT support personnel, student employees, or temporary staff.
- Experience participating in or coordinating technology projects, system implementations, upgrades, or enterprise technology deployments.
Knowledge/Skills/Abilities
- Strong knowledge of Windows and macOS operating systems and enterprise endpoint technologies.
- Knowledge of enterprise endpoint and mobile device management concepts, technologies, and practices.
- Ability to administer, configure, maintain, and troubleshoot Microsoft Intune, Jamf, or comparable endpoint-management platforms.
- Working knowledge of Microsoft Active Directory and Group Policy administration.
- Knowledge of device provisioning, software deployment, configuration management, patch management, endpoint security, compliance, and lifecycle-management practices.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve routine, complex, and systemic technology issues.
- Knowledge of computer hardware, software, peripherals, networking concepts, and enterprise technology environments.
- Knowledge of audiovisual, classroom, conferencing, livestreaming, and network-connected AV technologies.
- Ability to evaluate technical problems, identify potential solutions, implement appropriate resolutions, and verify successful outcomes.
- Ability to prioritize and manage multiple service requests, technical responsibilities, projects, and competing priorities.
- Ability to develop and maintain clear technical documentation, procedures, standards, and knowledge resources.
- Ability to communicate technical information effectively to both technical and nontechnical audiences.
- Strong customer service and interpersonal skills.
- Ability to establish and maintain effective working relationships with faculty, staff, students, vendors, university partners, and other stakeholders.
- Ability to provide technical guidance, training, and mentoring to other support personnel.
- Ability to work independently and exercise sound technical judgment while functioning effectively as part of a collaborative IT team.
- Ability to recognize when collaboration or escalation is appropriate and take ownership of assigned issues through resolution.
- Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services.
- Commitment to continuous learning and maintaining current technical knowledge and skills.
- Ability to understand, interpret, and carry out complex oral and written technical instructions. Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve complex technology issues.
- Ability to establish and maintain effective working relationships and communicate technical information effectively with both technical and nontechnical audiences, including faculty, staff, students, vendors, and university technology partners.
- Individual must be self-motivated, well organized, and able to work independently while contributing effectively within a collaborative team environment. Ability to prioritize and manage multiple service requests, projects, and competing responsibilities in a dynamic support environment.
- Ability to develop, maintain, and follow technical documentation, procedures, standards, and knowledge resources. Demonstrated attention to detail and ability to maintain accurate records related to technology systems and services.
- Ability to exercise sound technical judgment, recognize when escalation or collaboration is appropriate, and take ownership of assigned issues through resolution.
- Ability to provide technical guidance, training, and mentoring to other support personnel and effectively share technical knowledge with team members.
- Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services and support practices.
- Ability to adjust work schedule as necessary to support College needs, including instructional activities, technology implementations, and special events.
Job Close Date
11/06/2026
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 6, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
To apply, please visit: https://uscjobs.sc.edu/postings/213557
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
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Organization
Working at University of South Carolina
With more than 200 years of history and tradition, the University of South Carolina is redefining itself for decades to come. There's never been a better time to be at South Carolina, the state's flagship university and one of only 62 public universities to receive the Carnegie Foundation's highest designation for research.
The University is located in the heart of South Carolina in the capital city of Columbia, which is the nexus of government, a thriving arts and culture center, a venue for big-time Southeastern Conference intercollegiate athletics, and a community that is reinventing itself with redevelopment projects citywide. Much of the development is tied to land along the scenic, slow-moving Congaree River. Working with government, business, and community leaders, Carolina has developed a unified plan that will allow the University to expand from its origins on the historic Horseshoe to its future-Innovista, a research and innovation district that will stretch to the banks of the Congaree.
Innovista represents a new vision for research by creating a vibrant, urban community where students and researchers, including those from private firms, will live, work, learn, and play. Innovista will represent the University's four core research areas-hydrogen fuel cells, nanoscience and technology, biomedical and public health, and the environment-but will include other initiatives and business partners that serve the knowledge economy. Innovista's first private tenant, for example, is a leader in software applications for the insurance industry and will create several hundred high-paying jobs.
By attracting similar companies and jobs-and by capitalizing on an attractive location for restaurants and residential and retail space-Innovista will help drive the economy and increase per-capita income in the city and state. Recreational space will include a world-class waterfront park along the Congaree River and a new stadium for the Gamecocks' nationally ranked baseball program. Greenway paths for biking, walking, and running already line much of the river area. Innovista's 8 million square feet will blend seamlessly with the Vista, the city's nearby entertainment district of restaurants, bars, shops, and art galleries.
Chartered in 1801, Carolina began classes in 1805 with nine students and a single building, Rutledge College. As the campus grew and buildings were added during the next 50 years, a horseshoe layout was adopted. Today, the Horseshoe is on the National Register of Historic Places, with 10 of its 11 buildings dating to the 19th century. Those renovated buildings house, among other areas, the South Carolina Honors College and Undergraduate Admissions, representing much of the University's current and future lifeblood.
In fact, incoming freshman classes have never been larger or more competitive. The freshmen from fall 2006 set records for their size (more than 3,700) and SAT scores (1171 average). Freshmen enrolling in the Honors College had average SAT scores of 1398. Members of the University's prestigious scholarship programs, Carolina Scholars for in-state students and McNair Scholars for out-of-state students, had average scores of 1449 and 1477, respectively. Total enrollment at Carolina for undergraduates and graduates is more than 27,300, with some 350 degree programs to choose from. Since 1994, Carolina students have earned more than $9.9 million in prestigious national scholarships such as the Goldwater, Truman, Rhodes, and NSF scholarships and the Fulbright Fellowships.
South Carolina's student body is diverse. In fact, Carolina was recently recognized as the state flagship university with the highest percentage of African-American student enrollment in the nation. Research by the Journal of Blacks in Higher Education shows African-American students made up 14.7 percent of enrollment in 2004, the latest year available. The JBHE also ranks Carolina eighth in the nation in percentage of African-American faculty at a state flagship university with 4.3 percent.
The University's faculty garnered a record $173.3 million in federal, state, and private funding for research, outreach, and training programs in 2005-06, and several key hiring plans will introduce more talent and expertise to the faculty ranks. An aggressive campus building master plan and the faculty recruiting initiatives will change the collective face of the University and the faces of many of its key teachers and researchers.
South Carolina is recruiting world-class faculty to be endowed chairs-and change agents-for a series of "research centers of economic excellence" in areas such as nanoelectronics, polymer nanocomposites, brain imaging, regenerative medicine, cancer therapeutics, drug discovery, vision research, hydrogen fuel cells, and travel and tourism technology. These centers, some in collaboration with other state research universities and health and hospital systems, are funded with $30 million annually in state lottery money, as well as private matching money. Carolina is in the midst of a faculty recruitment plan to hire 600 new members. The Faculty Excellence Initiative is recruiting 150 faculty, many in interdisciplinary clusters of emphasis, while the Centenary Plan will recruit 100 elite research faculty to lead the University's core initiatives. Additionally, 350 faculty will be hired across disciplines to replace retirees over the next few years.
The University has forged a number of international collaborations in research, and the University's global connections are also strong in academics, particularly in international business. U.S. News & World Report has consistently ranked the Moore School of Business best in the nation for its undergraduate and graduate programs in international business; the undergraduate program is No. 1 for the 10th consecutive time, while the graduate program is No. 1 among public universities for the 18th consecutive year and No. 2 overall, continuing a streak of 18 years with a top-two overall ranking.
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