Web and Cloud Systems Administrator

Job no: 562311
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Under the general supervision of the Associate Director of Digital Solutions, the Web and Cloud Systems Administrator helps shape and advance the university’s web and cloud strategy. The incumbent partners with business and IT leaders to understand solution requirements, architect system designs, and lead solution development to achieve strategic outcomes.

The Web and Cloud Systems Administrator independently identifies, analyzes, and develops solutions to complex technical requirements supporting strategic, campus-wide applications and San José State University’s online presence. Responsibilities include analysis, design, configuration, administration, testing, and ongoing support of web-based and cloud applications, including SaaS, collaboration, and identity management tools.

The incumbent also serves as a technical resource and consultant for the university website and cloud infrastructure, helping ensure the availability, reliability, security, usability, and accessibility compliance of critical digital services and applications.

Key Responsibilities

• Support all aspects of the SJSU website, manage support queues and providing support for Incidents.
• Manage and implement all Standard, Normal and Emergency Changes including new sites, accounts and similar requests, along with backend design and operational changes.
• Develop, test, and implement web applications, custom code, and user interface elements following standard web technologies and practices.
• Provide application support, administration and configuration to assigned applications including Google Workspace, Zoom, Okta, Pope Tech, CMS, and others.
• Monitor application usage and availability and proactively log tickets with vendors to prevent service outages.
• Ensure content and application security and compliance with university and department standards
• Evaluate, recommend, and implement new and enhanced features across assigned enterprise applications.
• Implement new modernization designs and solutions that enhance existing Web architecture, providing improved reliability, performance and capacity for Web applications.
• Implement cloud solutions using Amazon Web Services (AWS) or Microsoft Azure as part of the Web Architecture.
• Maintain documentation of physical and logical Web architecture and administrative scripts.
• Develop and implement monitoring strategy and use of Nagios or other monitoring tools.
• Evaluate emerging technologies, cloud services, and industry trends to make recommendations.
• Maintain and update administrative scripts to automate routine system operations, deployments, and database tasks.
• Lead campus wide IT projects and internal IT projects as assigned, providing structure, plans, design, and tracking.
• Develop and maintain online help resources and documentation including training material. Deliver training to groups or individually as needed.
• Provide consultation and guidance to content editors on accessibility requirements and solutions.

Knowledge, Skills & Abilities

• Advanced knowledge of modern website and web application design, tools, scripting languages, and HTML, including responsive and user-centered design practices
• Advanced knowledge of application design, SaaS and cloud concepts, authentication services (LDAP, SAML and OKTA), tools, database concepts
• Advanced knowledge of Modern Campus CMS, Pope Tech, Zoom, Event Calendar, Spectrio/Industry Weapon and Digital Signs, and Google Workspace
• Application Administration at a level comparable to the achievement of a certification on Google Workspace including configuration, security, and account management
• Strong working knowledge of other assigned applications, including Campus Blogs, Confluence, Lucidchart, Ad Astra, OneCampus, Apache & URL redirect rules, and others to be assigned
• Advanced knowledge of configuration, account management and administration of all assigned applications.
• Strong knowledge of IT processes including ITIL Support
• Applied knowledge of Accessibility requirements and solutions, including Section 508
• Applied knowledge of Google Analytics and Search including Search Engine Optimization
• Advanced project management skills, with the ability to manage multiple, large, and/or complex projects, including project design and planning; ongoing resource, materials, and time management; and implementation.
• Ability to think critically and analytically, analyze technical problems utilizing problem solving techniques, interpret and evaluate results, and develop recommendations and solutions understanding impact and implication of alternative solutions
• Ability to produce clear, well-organized technical documentation, system guides, and support materials
• Ability to translate requirements, ideas and suggestions into full web page designs
• Strong written and oral communication skills with the ability to explain technical concepts clearly and effectively
• Ability to effectively establish and maintain cooperative working relationship with both IT and Business groups

Required Qualifications

• Equivalent to a bachelor’s degree in a related field. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Four (4) years of relevant experience.

Preferred Qualifications

• A master’s degree in computer science, Information Technology or related field preferred.
• Five (5) years’ Web/Cloud administration, support, or development and Website design, development, implementation and operation, preferably with Modern Campus CMS; Experience designing and implementing cloud solutions using Amazon Web Services (AWS) or Microsoft Azure; and managing IT projects implementing SaaS applications in an Enterprise environment.

Compensation

Classification: Systems Administrator III
CSU Salary Range: $7,284/month - $10,611/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 21, 2026 through October 4, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture
jobs@sjsu.edu

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: September 21, 2026 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled

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