IT Supervisor I
- Employer
- Clemson University
- Location
- Clemson University
- Salary
- 58854 - 58854
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
IT Supervisor I
Full Time
JR-10753
JOB SUMMARY:
Supervises the activities of a team of IT staff who provide technical support to a subset of the agency's information systems.
JOB DUTIES:
35% - Help Desk Operations: Manages and coordinates day to day operations for technical support for the CECAS CORE Help Desk located in 142 Freeman Hall. Ensures student employees are trained effectively and have the tools necessary to function autonomously. Compiles and maintains documentation on policies and procedures for help desk operation. Proactively monitors, troubleshoots, and diagnoses problems with IT systems. Reports issues to responsible parties and assists in the restoration of IT services in the event of service disruption. 25% - Project Support: Assists in planning and coordinating new and ongoing CECAS CORE projects. Works closely with the Director and Associate Director of CECAS CORE to ensure all major projects are on track and running smoothly. Manages facilities projects with little supervision, providing weekly updates on the status of work orders and projects. Coordinates with contractors and vendors to ensure work orders are handled in a timely manner. Provides assistance in the design and implementation of technology installations in new and existing facilities projects. 20% - Training: Provides training to faculty, staff and students on all hardware functionality, features, and best practices for VTC technologies. Prepares written documentation/training for IT systems and applications for faculty and staff using VTC resources. Provides in-person support for video teleconferencing meetings and classes involving on campus classrooms. 20% - End-User Support: Coordinates with college and campus information technology (IT) staff to provide end-user support for faculty, staff and students. Identifies hardware and software needs, advises faculty and research teams on making cost-effective choices and supports the purchasing, installation, and configuration of identified systems. Acts as a liaison to main campus IT groups.
JOB CODE:
AM50
EMPLOYEE TYPE:
Regular FTE Staff
Minimum Requirements:
A high school diploma and experience in computer operations or a related data processing field.
RESPONSIBILITIES:
JOB KNOWLEDGE
Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.
SUPERVISORY RESPONSIBILITIES
Supervises Student workers only
BUDGETARY RESPONSIBILITIES
No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Move, transport, raise or lower 30lbs or less: 10% Walk or move about: 75% Communicate, converse, give direction, express oneself: 75%
WORKING CONDITIONS:
WORK SCHEDULE:
Standard Hours:
37.5
COMPENSATION INFORMATION:
Expected Salary Range
58854 - 58854
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.
ESSENTIAL PERSONNEL LEVEL:
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
October 2, 2026
MILITARY AND VETERAN:
Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact hrjob@clemson.edu with any questions or issues.
CLOSING STATEMENT:
Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.
To apply, visit https://clemson.wd12.myworkdayjobs.com/en-US/Clemson_Careers/job/CLEMSON-SC/IT-Supervisor-I_JR-10753-1
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Organization
Working at Clemson University
Clemson is a dynamic research university located in Upstate South Carolina at the center of the booming I-85 corridor between Charlotte, N.C., and Atlanta, Ga. One of the nation’s most selective public research universities according to U.S. News & World Report and The Princeton Review, Clemson University is the school of choice among top students in South Carolina and is increasingly competitive for the best students in the region and the nation. More than 17,100 students select from 70 undergraduate and 100 graduate degree programs through five academic colleges: Agriculture, Forestry and Life Sciences; Architecture, Arts and Humanities; Business and Behavioral Science; Engineering and Science; and Health, Education and Human Development.
Clemson’s transformation into a leading research institution — currently attracting in excess of $140 million in externally funded research and sponsored program awards per year — is based upon an academic plan that identifies eight emphasis areas in which the University has opportunities to increase education and research, to align with South Carolina’s economic development needs and to draw upon faculty strengths. Emphasis areas include automotive and transportation technology, advanced materials, biotechnology and biomedical sciences, leadership and entrepreneurship, sustainable environment, information and communication technology, family and community living, and general education.
Major economic development initiatives that have emerged from the academic plan include the Clemson International Center for Automotive Research — a 250-acre campus in Greenville, which has generated more than $225 million in public and private commitments in just four years; an advanced materials initiative at the Clemson Research Park, which includes a new LEED Silver-certified facility; and the South Carolina Health Sciences Collaborative — an initiative of the state’s three research universities and major health-care systems.
As the state’s land-grant university, Clemson reaches out to citizens, communities and businesses all over South Carolina. The Public Service Activities division includes the county-based Cooperative Extension Service, five off-campus research and education centers through the Clemson University Experiment Station and critical regulatory responsibilities for plant and animal health.
The University boasts a 1,400-acre campus on the shores of Lake Hartwell within view of the Blue Ridge Mountains. Surrounding the campus are 18,000 acres of University farms and woodlands devoted to research. A warm campus environment, great weather and recreational activities offered by proximity to both the natural surroundings and large cities are part of the Clemson Experience.
Points of interest at Clemson include the following:
The Clemson Conference Center and Inn is a state-of-the-art facility for symposia, meetings, seminars and special events. The complex includes the Madren Continuing Education and Conference Center, the Walker Golf Course and the Martin Inn.
The South Carolina Botanical Garden, a 295-acre public garden, features several thousand varieties of ornamental plants and a unique collection of nature-based sculptures.
The Robert Howell Brooks Center for the Performing Arts brings an exciting array of concert, theater, dance, comedy and other live performances to the community.
The Robert Campbell Geology Museum at the Botanical Garden displays meteorites, minerals, dinosaur fossils and the largest faceted-stone collection in the Southeast.
The T. Ed Garrison Livestock Arena is a showplace for livestock activities in the state and has hosted horse and livestock shows, rodeos, sales, 4-H activities, educational programs, and industrial and agricultural exhibitions.
Fort Hill, the home of John C. Calhoun and later of his son-in-law, University founder Thomas Green Clemson, is a registered National Historic Landmark located in the center of campus.
The Class of 1944 Visitors Center is the front door to Clemson — a friendly place to get tours, information, assistance and an introduction to this beautiful, historic university and community.
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