IT Support Technician (Temporary)

Employer: Georgia State University
Location: Atlanta, GA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Description

IT Support Technician (Temp)

RCB College Technology Services

Georgia State University

This position is Part-time, 29 hours per week

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

WHAT MAKES RCB College Technology Services A GREAT PLACE?

· A knowledge-sharing organization that works collaboratively with diverse partners.

· Professional development opportunity and mentorship

· A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The IT Support Technician provides direct support for classroom technology, audio-visual (AV) systems, and event technology within the Robinson College of Business. This role emphasizes hands-on assistance for faculty, staff, and students during instructional sessions and college events, ensuring seamless operation of AV and classroom equipment. Ancillary responsibilities include Tier II support for computers and related technology.

Classroom, AV, and Event Support
Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Classroom, AV, and Event Support
Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Classroom, AV, and Event Support
Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
Provide on-site support for college events, including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices, launching presentations, and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Additional Duties
Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
Provide basic printer support (local and network).
Support for digital signage hardware and platform.
Resolve network-based access issues (wired and wireless).
Use the ServiceNow platform to manage and resolve service tickets.
Schedule appointments and follow up to ensure customer satisfaction.
Move, set up, and break down equipment and peripherals as needed.
Perform other duties as assigned to support the college’s technology needs.

Qualifications

Minimum Hiring Qualifications:

Bachelor's degree and two years of related experience, or a combination of education and related experience

Preferred Hiring Qualifications:

Experience with enterprise tools (Active Directory, Office 365).

Familiarity with cloud-based services and remote support tools.

Experience supporting technology in higher education and instructional environments.

Strong customer service skills, especially in high-visibility classroom and event settings.

Willingness to learn new, innovative AV and instructional technologies.

Proficiency in PC and Mac environments.

Effective written and oral communication skills.

Problem-solving mindset; ability to work independently and as part of a team.

College/Business Unit
Open until filled

College/Business Unit: Robinson College of Business
Location: Atlanta Campus
Job Posting: 09/17/26, 1:32:10 PM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.