WCIT CSS - Drexel Co-Op

Employer: University of Pennsylvania
Location: Philadelphia

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

WCIT CSS - Drexel Co-Op

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been consistently ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

WCIT CSS - Drexel Co-Op

Job Profile Title

Temporary Employee - Co-op Worker

Job Description Summary

Provide technical support to Wharton faculty, staff, and students by troubleshooting hardware, software, network, and device-configuration issues across phone, email, chat, Zoom, and in-person channels. Install and configure equipment, manage device deployment and decommissioning with the Purchasing Team, and deliver timely, professional, client-focused service in a fast-paced higher education environment.

Job Description

Troubleshooting hardware and software issues on Windows, MacOS, Android, iOS, and iPadOS
Configuration of students' devices for Wharton's computing environment
Google, Active Directory, and Pharos print account administration
Managing tickets and chat using Zendesk
Updating internal & external knowledge-base articles

Qualifications:

Excellent communication and interpersonal skills
Technical troubleshooting skills
Ability to work within a team effectively
Demonstrated customer service skills are a plus

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Wharton School

Pay Range

$7.25 - $20.00 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Huntsman-Hall---4th-Floor/WCIT-CSS---Drexel-Co-Op_JR00127891

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Welcome to the University of Pennsylvania! Penn is the largest private employer in Philadelphia and is a world-renowned leader in education, research, and innovation.

Across our 12 highly-regarded schools, more than 25,000 students, and more than 4,000 faculty members, we become one university: a wide-ranging, ever-changing community that draws its strength from a multitude of races, ethnicities, genders, sexual orientations, historical traditions, ages, religions, disabilities, veteran status, interests, perspectives, and socioeconomic backgrounds.

Penn carries on the principles and spirit of its founder, Benjamin Franklin: entrepreneurship, innovation, invention, outreach, and a pragmatic love of knowledge. Franklin's practical outlook has remained a driving force in the university's development. To learn more, visit About Penn.

Vision

As engines of knowledge and new ideas, universities have the unique potential to define the future rather than be defined by it; to pioneer change rather than merely manage it. To do so requires a plan both visionary and pragmatic. The Penn Compact 2022 motivates community members to innovate, be radically inclusive, and positively impact their local, national, and global communities.

Penn’s fundamental priorities — increasing access, integrating knowledge and engaging locally, nationally and globally — are supported by the three core values that make us uniquely Penn: inclusion, innovation, and impact.

Learn about the signature initiatives of the Penn Compact 2022:

Global Connections President’s Engagement Prizes President's Innovation Prize Penn Integrates Knowledge University Professors

Diversity

Understanding and appreciating diversity is one of Penn's most important priorities and is fundamental to success in today's world.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

To learn more about Diversity and Inclusion at Penn visit:

Diversity at Penn Resources Supporting Diversity Penn Diversity Facts and Figures Penn's Diversity Timeline 1740-1997

Benefits

Penn offers a wide range of benefits and perks - from Penn's retirement Matching Plan to bike repair stations to access to the full LinkedIn Learning library to adoption assistance to workshops at the letterpress and book arts studio and much more!

Penn HR Benefits Be in the Know Wellness Campaign Penn Home Ownership Services Campus Shuttles & Buses Resources for Cyclists Deals@Penn Common Press

Campus and Beyond

We invite you to explore our campus and its stately buildings and state-of-the-art facilities.

Penn Park Morris Arboretum Penn Campus Arboretum: 6,800 Campus Trees Penn Recreation Penn Libraries Shop Penn

Try our self-guided tour! Come and visit!

Learn about sustainability at Penn.

News

Stay up-to-date with Penn's response to COVID-19: Coronavirus Information & Resources.

Penn supports news publications that tell the ongoing story of the University community, communications services for external media, telephone and video services, and other media resources: Campus Media

Connect with us!

Instagram: @uofpenn

Twitter: @Penn

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