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Bell Attendant

Employer
University of California, Los Angeles
Location
Los Angeles, CA
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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details


Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.The Luskin Conference Center is a no-tipping environment.
Position Summary

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary point of contact upon arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Key Responsibilities

  • Guest Welcome & Escort: Warmly greet arriving guests, open doors, and escort visitors to their rooms. Transport guest luggage to and from rooms and designated storage areas.

  • Room & Property Orientation: Identify and explain specific room features to guests. Provide comprehensive information regarding center amenities, services, hours of operation, and local Los Angeles attractions or campus activities.

  • Concierge & Logistics Support: Supply clear directions, communicate parking procedures and rates, and arrange transportation (taxis, shuttles, ride-shares), including recording advance travel requests.

  • Luggage Management: Handle luggage storage, tag items accurately, and manage prompt retrieval upon request.


    • Salary & Compensation

    *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
    Qualifications

  • 2+ years Customer service experience (Required) And
  • 1+ years Front desk or bell attendant experience in a hotel environment (Preferred)
  • Excellent customer relations skills (Required)
  • Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
  • Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required)
  • Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
  • Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required)
  • Ability to work cooperatively as a part of a team (Required)
  • Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
  • Ability to comply with safety standards and procedures for both personal and public safety (Required)
  • Ability to maintain regular, punctual attendance (Required)

    • Special Conditions for Employment

  • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
  • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
  • Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
  • Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
  • Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
  • Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs (Required)
  • Drive University vehicles, such as electric carts and vans (Required)

    • Schedule

    Variable
    Union/Policy Covered

    SX-Service
    Complete Position Description

    https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JA008340-PD168535

    Organization

    Working at University of California, Los Angeles

    UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.

    UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.

    The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.

    The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.

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