Benefits Specialist

09/15/2026

Yes

1126934

Benefits Specialist

$59,300

$74,200

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

Hybrid schedule with the opportunity to be remote for the right candidate

Hanover, NH 03755
7 Lebanon Street Suite 203

Hybrid

No

No

Dartmouth’s Total Rewards team is hiring a Benefits Specialist to work across our Health & Welfare programs. The role owns leave-of-absence administration, shares responsibility for Open Enrollment execution, and advises employees and managers on medical, dental, vision, and retiree benefits. It suits someone who wants real depth in more than one area of benefits administration and is comfortable being a resource that employees and colleagues rely on.

We’re a small team, and cross-coverage is part of how we work. You’ll interpret plan documents, policies, and federal and state regulations to make eligibility and coverage determinations, resolve non-routine cases, and become someone employees can count on for a clear, accurate answer.

Bachelors or equivalent combination of education and experience

• 2–4 years of benefits or HR service-delivery experience; experience spanning more than one program area (leave administration, health & welfare, retiree benefits, or wellness) is a strong plus
• Excellent verbal and written communication skills, with strong customer-service instincts as a front line point of contact
• Working knowledge of FMLA, ADA, and related leave regulations
• Demonstrated ability to interpret plan documents and regulations and make eligibility determinations independently
• Working knowledge of self-insured and fully insured benefit plan operations
• Strong organizational skills with close attention to detail
• Proficiency with HRIS/HRMS systems and Microsoft Office (Word, Excel, Access); ability to learn new systems quickly
• Ability to maintain confidentiality and comply with HIPAA
• Demonstrated ability to manage multiple, competing priorities across more than one program area

• Direct experience with leave-of-absence case administration
• Experience supporting open enrollment logistics or benefits communications
• Working knowledge of retiree health benefits, Medicare, and coordination of benefits
• Prior experience with bswift or a comparable benefits administration platform
• Experience in higher education or another complex, multi-constituency benefits environment

Kelli Ritter

603-646-3773

Kelli Ritter, Sr Dir Comp, Int Exec Dir Total Rewards

603-646-3773

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

https://searchjobs.dartmouth.edu/postings/87213

Leave Administration
Manage leave-of-absence cases: determine eligibility under FMLA, state leave law, and STD/LTD plan terms; designate and track leave; coordinate the ADA interactive process with HR Business Partners; advise managers on their obligations; and resolve non- standard cases.

25

Open Enrollment Execution
Plan and manage Open Enrollment execution with the Health & Welfare lead: develop the testing approach, resolve enrollment exceptions, decide what escalates, and recommend changes to materials and communications based on employee questions and errors.

25

Benefits Advising & Issue Resolution
Interpret plan provisions and Dartmouth policy to resolve complex and escalated medical, dental, vision, and retiree benefit questions. Determine handling of exceptions and appeals. Serve as a point of contact with carriers and administrators to resolve claims and eligibility issues on employees’ behalf. Identify recurring issues and recommend process, system, or communication changes.

30

Compliance & Process Ownership
Maintain current knowledge of federal and state regulations and Dartmouth policy affecting benefits administration, and recommend policy and procedure updates as regulations change. Represent Total Rewards on cross-functional projects. Partner with Benefits colleagues, HR, vendors, and campus departments to keep processes consistent and well-documented.

20

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.