Student Systems Tech Team Manager

STA00688PO26

Information Technology

IT Business Systems Analysis

IT Business Systems Analysis Director

https://uscjobs.sc.edu/titles/183932

M4 - Managerial

Student Systems Tech Team Manager

Columbia

Richland

Division of Information Technology

IT Enterprise Applications

T09

MRN - $123,183 $157,058 $190,934

$123,183 - Salary is commensurate with experience

On-site in Columbia, SC

Full Time

37.5

• Standard working schedule: Monday – Friday 8:30am – 5:00pm, with 1 hour for lunch.
• Must be willing to work a flexible schedule to meet the needs of the Division of IT.

12 months

Information Technology

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Help shape the future of student technology at the University of South Carolina. We are seeking an experienced technology leader to lead the technical team responsible for Ellucian Banner and the applications and integrations that support the student experience across USC. As our Student Systems Technical Team Manager, you will lead a talented team of technical professionals, influence the direction of critical enterprise systems, modernize and improve how we deliver technology, and partner with university leaders and functional teams to solve meaningful problems. If you have strong Banner technical expertise, enjoy leading and developing people, and want an opportunity where your work directly supports students and the mission of a major university, we would like to hear from you.

The Student Systems Technical Team Managerprovides technical and people leadership for the team responsible for the development, configuration, integration, maintenance, and production support of USC’s core student systems. The position leads a team of six technical professionals supporting Ellucian Banner, along with related technologies such as DegreeWorks, Banner Document Management, batch processing, integrations, and other applications supporting the student lifecycle.

This is more than a day-to-day application support role. You will help set the technical direction for USC’s student systems, establish strong development and production-support practices, improve automation and integration, reduce technical debt, and ensure these mission-critical systems remain reliable and secure. You will work closely with partners in areas such as Admissions, the Registrar, Financial Aid, and other university organizations to translate business needs into sustainable technical solutions.

Key Responsibilities

• Lead and develop a high-performing technical team responsible for USC’s Student Systems applications.
• Provide technical leadership for Ellucian Banner, DegreeWorks, Banner Document Management, batch processing, integrations, and related technologies.
• Oversee the development, configuration, testing, deployment, maintenance, and continuous improvement of student systems.
• Ensure reliable day-to-day operations of mission-critical systems, including production troubleshooting, root-cause analysis, upgrades, patches, and performance management.
• Lead technical projects involving new functionality, integrations, enhancements, upgrades, and data migrations.
• Establish and continuously improve development, testing, documentation, change management, source/code management, and production-support standards.
• Partner with functional organizations and stakeholders to translate business requirements into effective, maintainable technical solutions.
• Manage vendors and third-party technology providers and coordinate their work with university technical and functional teams.
• Protect the security, integrity, privacy, and availability of student information, including adherence to FERPA and university IT policies.
• Build strong relationships with university customers through responsive support, clear communication, accountability, and a service-oriented approach.

• Bachelor’s degree and 5+ years of relevant professional experience, or an equivalent combination of education, certification, training, and experience.
• At least 2 years of experience managing or supervising technical professionals.
• Significant experience supporting a Student Information System, with 5+ years of Ellucian Banner Student experience strongly preferred.
• Strong technical knowledge of databases, SQL, system integrations, APIs/interfaces, data management, and enterprise application architecture.
• Experience with application development and the full software development lifecycle, including design, testing, deployment, maintenance, and change management.
• Experience planning and executing enterprise application upgrades, patches, configuration changes, and production deployments.
• Demonstrated ability to troubleshoot complex production application and integration problems and lead effective root-cause analysis.
• A leadership style that develops people, encourages collaboration, builds technical depth, and holds teams accountable for results.
• Strong customer-service orientation and the ability to build trusted relationships with both technical and nontechnical partners.
• Ability to communicate complex technology issues clearly to audiences ranging from developers to functional leaders and senior management.
• Commitment to security, documentation, operational discipline, continuous improvement, and reliable production support.

• Make an impact that matters. The systems you lead directly support students and some of the university’s most important academic and administrative processes.
• Lead, don’t just maintain. This role has the opportunity to improve technical practices, modernize processes, strengthen integrations, and influence the future direction of USC’s Student Systems environment.
• Build a great team. You’ll lead six technical professionals and have the opportunity to develop talent, expand knowledge across the team, and create a strong engineering and customer-service culture.
• Solve interesting problems at enterprise scale. Banner and its surrounding ecosystem touch numerous applications, integrations, business processes, and university organizations.
• Work closely with the people who use what you build. You’ll partner directly with Admissions, Registrar, Financial Aid, academic organizations, and other university stakeholders.
• Balance stability with modernization. You’ll be responsible for keeping critical systems dependable today while helping USC improve and modernize them for tomorrow.
• Join a mission-driven organization. Your technical leadership ultimately supports education, research, faculty, staff, and student success rather than simply delivering technology for its own sake.

• Downtown COLA Location. Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events.
• Energetic Leadership. Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.

• Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of certification, training, education and/or experience.

• Minimum of 2 years managerial experience.
• Experience with Student Information Systems (e.g., Banner, PeopleSoft or similar).
• Strong knowledge of databases (SQL), system integrations, and data management.
• 5+ years Banner Student Systems experience.

• Banner student system, Higher Education, Development Life Cycle.

Managerial duties

Supervises employees by applying appropriate management principles according to university policy and procedures. Completing EPMS timely and accurately, and monitoring employee progress towards goal attainment. Communicates expectations and provides feedback to assist employee with performance improvement, professional development, and skills/competency development.

Yes

25

Technical Leadership

Lead and supervise technical development staff and system analysts supporting student systems, fostering a collaborative and high-performing team environment. Provide clear guidance on development requirements, system integrations, and industry best practices, while ensuring strict adherence to data security, privacy standards, and regulatory compliance. Drive the team in establishing, documenting, and continuously improving processes and procedures throughout the full system development lifecycle, including design, testing, deployment, and maintenance. Promote consistency, efficiency, and quality in development practices through governance, standards, and code management. Coordinate closely with vendors, third-party providers, and campus stakeholders to ensure solutions are effectively delivered, aligned with business needs, and support the evolving requirements of the university community.

Yes

20

Project Management

Plan, prioritize, and implement system-related projects, including the deployment of new modules, system integrations, enhancements, and data migrations. Collaborate with stakeholders across functional and technical areas to gather, analyze, and document business requirements, translating them into effective and sustainable technical solutions. Develop project plans, define scope, allocate resources, and manage risks to ensure successful execution. Monitor project timelines, budgets, and deliverables, ensuring milestones are met and outcomes align with institutional goals. Provide regular status updates, facilitate communication among stakeholders, and ensure smooth project transitions from development through testing, deployment, and post-implementation support.

Yes

20

System Management and Administration

Oversee the daily operation, maintenance, and performance of student information systems (e.g., SIS, LMS integrations), ensuring high availability, reliability, and optimal system functionality. Manage and coordinate system upgrades, patches, configurations, and enhancements, including planning, testing, and deployment to minimize disruption to users. Monitor system performance and proactively identify and resolve issues to maintain continuity of services. Ensure system security, data integrity, and compliance with relevant regulations (e.g., FERPA) through the implementation of access controls, auditing practices, and regular system reviews.

Yes

20

Documentation and Support

Develop and maintain clear documentation and deliver training to support effective use of student systems among staff and faculty. Provide troubleshooting for complex system issues, performing root cause analysis and coordinating timely resolutions with technical teams and vendors. Promote best practices and support user adoption through ongoing guidance and communication. Act as a liaison between IT and functional departments (Admissions, Registrar, Financial Aid, etc.), ensuring needs are clearly understood and addressed. Follow established change management and ITIL processes to ensure system updates, issue resolution, and support activities are handled in a structured, consistent, and service-oriented manner.

Yes

15

No

Non-Essential

1

09/15/2026

10/30/2026

No

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by October 30, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

https://uscjobs.sc.edu/postings/213134

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.