HR Service Center Representative, Human Resources
- Employer
- Boston University
- Location
- Boston
- Salary
- $48,100.00-$57,000.00
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
HR Service Center Representative, Human Resources
Job Description
HR Service Center Representative, Human Resources
Category
Charles River Campus --> Professional
Job Location
Boston, MA, United States
Tracking Code
26500435950902
Posted Date
9/10/2026
Salary Grade
Grade 46
Expected Hiring Range Minimum
$48,100.00
Expected Hiring Range Maximum
$57,000.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Type
Full-Time/Regular
The HR Service Center Representative will be a member of a team of highly skilled HR staff focused on providing timely, accurate and responsive services to faculty and staff on matters of onboarding, benefits enrollment and administration, leaves, employment verification, SAP transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information.
Responsibilities include:
- Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service.
- Responds to inquiries via phone and email from faculty and staff on issues related to benefits enrollment and administration, SAP transactions, pay and general HR policy information.
- Presents overview of benefits as part of New Employee Orientation.
- Review and approve new hire, open enrollment and all qualifying life events.
- Responds to general inquiries related to PFML process and benefits.
- Notify employees on a weekly basis of changes in employment status and impact on benefits eligibility
- Responsible for conducting weekly and semi-monthly payroll audits.
- Responsible for the staff/faculty on-boarding processes, to include issuance of BU IDs, I-9 processing, and new employee orientation.
- Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice.
- Ensure compliance with all relevant state and federal regulations.
- Manage other duties and tasks as assigned.
- Travel between the Charles River and Medical Center campuses is required.
Required Skills
B.A./B.S. degree or equivalent experience, plus three to five years of professional experience in a customer-focused role. Must be highly organized, comfortable using technology, self-motivated, and able to work independently with minimal supervision. Experience in human resources or a related environment is preferred.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Skills
Job Location: Boston, MA
Position Type: Full-Time/Regular
Salary Grade: $48,100.00-$57,000.00
To apply, visit https://jobs.silkroad.com/BU/External/jobs/317277
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Organization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.
A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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