MRO Support Associate

S3165

003364

Support Services Associate

MRO Support Associate

Staff

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Facilities Operations has the responsibility of providing a wide range of services to the entire UNCG campus. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

The MRO Support Associate oversees and manages all Maintenance, Repair, and Operations (MRO) parts, supplies, and consumables, serving as the central hub for shipping and receiving activities that support Facilities Services operations. Maintains a real-time inventory control system using the TMA order management platform to ensure timely response to campus service needs. Responsibilities include inventory data entry, tracking product cost and location, and auditing inventory reports to reflect campus expenditures accurately. Provides logistical support for key Facilities Operations functions such as customer service, work order systems, uniform program administration, and Safety Data Sheet (SDS) compliance.

· 15% – Customer Service· 15% – Contract Management· 60% – Maintaining Inventory Operations· 10% – Safety Compliance

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$42,344 - $47,327

Facility Services Housekeeping - 56408

7:30 A.M - 4:30 P.M., M-F

12

Administrative & Managerial

Support Services Associate

09/10/2026

09/24/2026

1.000

Non-Exempt

Customer Service – Customer Relations Support

• Be a resource for marts, supplies, and consumable procurement in support of the Facilities Operations organization, completing their work.
• Work to minimize the time the FO organization spends quiring the materials needed to do their jobs.

Contract Management

• Maintain, develop, and reconcile Facilities Services financial records related to MRO stores.
• Audit all financial transactions recorded in departmental logs.
• Research and resolve financial discrepancies in a timely manner.
• Process purchasing transactions, including requisition, receiving, and payment.
• Review bills upon receipt for accuracy and reasonableness.
• Research and resolve past due amounts or billing errors.
• Log consumption and costs in appropriate vendor or departmental records.
• Prepare and facilitate timely payment to vendors.

Managing Inventory Operations – Leads initiatives to improve the effectiveness and efficiency of maintenance programs and processes.

• Assist with purchasing of inventory, including consumables, equipment parts, and supplies for both Maintenance and Housekeeping.
• Stock and maintain inventory of campus consumables, equipment parts, and supplies.
• Maintain the physical condition of all MRO Stores locations.
• Implement new storage scenarios as needed to optimize space and organization.
• Provide resources and training for accessing and inputting data into the electronic inventory management system.
• Assist with product evaluation and selection based on departmental needs and resources.
• Monitor and maintain accurate parts inventory levels.

Safety Compliance

• Maintain Safety Data Sheets (SDS) and booklets for campus use to ensure OSHA compliance.
• Ensure all chemical storage meets requirements of OSHA, OSHR, and OSFM.
• Conduct quarterly reviews of Facility Services MSDS books for accuracy and completeness.
• Review departmental root cause analyses to identify organizational failures and corrective actions.

Administrative Duties

• Ensure all inventory is properly maintained and distributed in coordination with Facilities Operations, Maintenance, Repair, and Custodial teams.
• Update TMA (or other CMMS systems) regularly to keep inventory metrics and stock levels accurate and current.

Customer Service

• Ability to inform customers of services available.
• Ability to respond to inquiries orally or by personal contact and written correspondence.
• Ability to assist customers and/or vendors to ensure delivery of quality product.
• Ability to provide input in establishing customer service standards.
• Ability to establish and maintain strong relationships with community, faculty, staff, students, and/or vendors.
• Ability to resolve customer and/or vendor problems.

Advanced

Mathematics

• Full knowledge of adding, subtracting, multiplying, and dividing.
• Full knowledge in receiving and disbursing cash and inventory/merchandise.
• Ability to resolve standard problems and consult with or make recommendations to supervisor for resolution of non-standard errors or problems.

Advanced

Communication - Oral

• Ability to lead by example in overcoming communication problems in the work area.
• Knowledge of the chain of communication, who to contact and when.
• Ability to communicate sufficient information to keep the supervisor informed.

Advanced

Sales and Promotions

• Full knowledge of sources of supply, market factors, products, and commodities being purchased.
• Ability to develop advertising and promotional plans.

Advanced

Program Knowledge/Records Administration

• Ability to perform a variety of broad functions within assigned area.
• Ability to apply a complete understanding of the information in order to extrapolate key data elements.
• Ability to utilize, reconcile and manipulate information for management reports.
• May require the ability to serve as lead worker.

Advanced

Managing Work and Performance

• May require the ability to plan and assign work, review performance, and provide suggestions and give instructions for improving work.
• Ability to oversee and train other staff.

Advanced

Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - O, Reading - F, Writing - O, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Vision-Visual inspection - O, Vision-Measuring/Assembling at distance close to eye - O, Hearing - F, Talking - F, Standing - O, Sitting - C, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - O, Climbing-Stairs - O, Bending - O, Squatting - O, Reaching - O

Inside - C, Overtime - R