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Specialized Testing Assistant (2 PT, Temporary), CPTN20335TEST

Employer
College of DuPage
Location
Glen Ellyn
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Employment Type
Part Time
Institution Type
Community College
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Job Details



Specialized Testing Assistant (2 PT, Temporary), CPTN20335TEST

Specialized Testing Assistant (2 PT, Temporary), CPTN20335TEST
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Provide support for the Specialized Testing Office Supervisor and Coordinator of Specialized Testing Services. Serve as proctor for high stakes and group test administration and assist students, faculty and community members with a variety of testing and instructional support services. Work with on and off-campus testing staff and other College departments to maintain consistency of procedures.

  • Administer numerous types of tests and maintain knowledge of academic and high-stakes testing procedures and complex delivery methods.
  • Provide immediate tech support for examinees as needed.
  • Maintain proctor eligibility status for high-stakes testing companies and governmental agencies by passing proctor certification tests.
  • Recertify every six to twelve months to meet testing companies' requirements.
  • Problem solve and resolve complex electronic program delivery issues and assist in overseeing all testing computer software updates.
  • Collaborate with COD IT Department regarding ongoing maintenance and technical issues.
  • Communicate with specialized testing companies to resolve candidate and system problems as necessary.
  • Utilize surveillance equipment and monitoring software as part of active proctoring.
  • Work with IT staff to pull requested video footage to verify and document inappropriate candidate behavior outlined in incident reports.
  • Assist in training staff to utilize monitoring equipment.
  • Assist supervisor in receiving, processing and tracking all incoming/outgoing proctored exams offered to students and candidates from other educational institutions and certification agencies.
  • Set-up remote placement testing for distance students.
  • Implement proper candidate identification procedures via positive photo, biometric and signature identification and other criteria.
  • Understand and follow FERPA policy guidelines to ensure confidentiality.
  • Compile and sort data for statistical reports and assist with special projects as directed by Supervisor or Coordinator.
  • Provide logistical and office support for group tests administered by the Testing Center.
  • Assist and problem-solve issues in specialized testing requested by faculty for their classroom students.
  • Maintain record keeping systems and process payments for fee-based tests and test reset requests.
  • Serve as general telephone contact for students and candidates requesting information or voicing concerns about testing at COD.
  • Participate in College-wide or community activities representing the Testing Center.
  • Other duties as assigned.


    • Qualifications:

    • Education
      • High School diploma required..
      • Bachelor Degree preferred.
    • Experience
      • One year previous experience in customer service required.
      • Proficiency in Microsoft Office products required.
      • Excellent writing and oral communication skills required.
      • Proficient use of the English language required.
      • Excellent customer service experience in the field of educational or academic testing preferred.
      • Advanced computer skills preferred.


    Working Conditions:

  • Computer, printer, calculator, Scantron machine, fax machine, copy machine and College-wide software systems.
  • Day, evening and weekend hours.
  • Ability to unpack, lift move and store boxes of instructional materials and supplies up to 25 pounds.
  • Ability to access testing materials on file or via electronic delivery.
  • Ability to visually verify, identify those taking tests.
  • Requires occasional travel to regional sites.
  • Some cash handling.
  • This position requires a background check at the expense of the college.


    • Hiring Range:
    Starting pay begins at $20.14/hr. based on experience.

    Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

    College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

    College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.



    To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/3188?c=cod







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    Organization

    Since its inception in 1967, College of DuPage has matured into something very special. It's a community college with far-reaching impact. We're firmly rooted in the community that provides our mandate, yet committed to reflecting the needs and demands of an ever-changing world. 

    From our faculty through to our Board of Trustees, we understand the importance of remaining relevant on multiple levels: interpersonal, academic, civic, cultural and economic. With a steady eye on regional, national and international developments, College of DuPage fulfills its mission as an educational and economic agent of change for the residents it serves.

    Beyond all other considerations, though, we are educators, devoted to the idea that knowledge is transformative. We believe there are few things more powerful than a mind engaged. We are excited by the possibilities ignited when knowledge is imparted through meaningful discourse, in the service of realizing each and every one of our community member's full potential.

    We invite you to find out more about the world-class institution available to you and your family, right here at home. 

    • Among the state's public colleges and universities, College of DuPage, with more than 28,000 students, is the second largest provider of undergraduate education in the State of Illinois, after University of Illinois at Urbana-Champaign.
    • More than 25 percent of all District 502 high school graduates attend College of DuPage during their college career.
    • Each semester, around 28,000 students attend College of DuPage.
    • The Glen Ellyn campus covers 273 acres and has eleven major buildings. The Glen Ellyn campus is currently undergoing renovation and expansion through the Facilities Master Plan, which has an anticipated completion date of 2014.
    • College of DuPage has moved from a traditional model of accreditation to the Academic Quality Improvement Program (AQIP), a quality-based, continuous improvement model of accreditation through The Higher Learning Commission (HLC), a Commission of the North Central Association of Colleges and Schools (NCA). This model is based on the Malcolm Baldrige National Quality Award Program and incorporates a review process designed to deliver clear, concrete and efficient feedback to participating institutions.
    • College of DuPage offers more than 90 certificates programs and degrees for today’s occupational and technical careers, and nine associate’s degrees in 59 occupational and 45 transfer pre-baccalaureate programs.  
    • Roughly 20 percent of students attending COD already possess a bachelor's degree or higher.
    • The College of DuPage Library maintains a collection of 245,800 books, 285,000 microfiche, 29,500 video recordings (VHS and DVD), 20,700 sound recordings (CDs), 527 current periodical subscriptions (7,900 bound periodical back files), and 18 newspapers.
    • There are more than 50 student clubs and organizations on campus.
    • College of DuPage is accredited by The Higher Learning Commission (Member, North Central Association) and Academic Quality Improvement Program Participant.
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