Student Services Specialist

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services.

Essential Functions

Coordinate academic support program operations; work may involve managing staff and activity scheduling, providing logistical and functional support, and collecting necessary documentation

Assist students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitate the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities

Respond to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolve complaints and issues; direct applicable issues or requests to appropriate personnel/ departments; provide course information, referrals, and resources; and assist students with using College facilities

Prepare, process, and/or verify records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintain, scan, file, and record student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures

Perform administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms

Perform accounting duties to include managing and reconciling student and other third party accounts; preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guidelines

Coordinate with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties

Provide support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary

Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

Associate degree (A.S., A.A.) OR two-year technical certificate*

One (1) year of experience in administrative support, customer services, or related area

*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge, Skills and Abilities

Knowledge of applicable academic programs, and/or other related programs

Knowledge of customer service principles

Knowledge of applicable Federal, State, and Local laws, rules, regulations, policies, and procedures

Knowledge of program support principles and practices

Skilled in providing academic support services in assigned are of operation

Skilled in providing program support

Skilled in using a computer and related software applications

Skilled in compiling and reviewing data and information and making sound recommendations based on findings

Skilled in maintaining confidentiality

Skilled in interpreting and applying applicable laws, rules, regulations, policies, and procedures

Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements
Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled Accommodations: MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.