SAMP Success Ambassador

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission:Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

SAMP Success Ambassadors will provide peer-to-peer mentorship to a cohort of 20 Success Scholars. They will assist the professional Success Coaches with program/workshop facilitation, planning of events, and social functions at HCC. SAMP Success Ambassadors are required to attend the Ambassador orientation.

The Student Ambassador and Mentorship Program (SAMP) is an equity-driven initiative that provides HCC students an opportunity to serve and represent Holyoke Community College in various capacities. SAMP’s core values are Leadership, Professional Development, and Community. SAMP aims to provide on-going leadership and professional development training to prepare and support participants in their role. To foster a sense of belonging amongst the cohort, participants are provided peer-to-peer mentorship and opportunities to build community.

Mentorship & Student Support:

• Provide peer-to-peer mentorship to a caseload of up to 20 Success Scholars.
• Build meaningful connections with assigned Success Scholars through consistent and personalized outreach, including regular face-to-face meetings whenever possible.
• Meet with a Success Coach weekly to review caseload of students.
• Document interactions with Success Scholars in a timely manner.
• Make appropriate referrals to support services and resources at HCC.
• Establish and maintain healthy boundaries in mentor-mentee relationships.
• Promote student academic and personal success.
• Serve as a positive role model.
• Foster a welcoming and inclusive environment that promotes community and belonging.

Program Engagement & Representation:

Support recruitment events.

Lead community service projects and events for SAMP Scholars.

Represent the college at various events.

Provide campus tours to prospective students and other community members.

Provide tabling and recruitment support on Accepted Student Days.

Serve as a greeter during the first week of classes in the fall and spring semesters.

Assist with collaborative events with other campus departments.

Assist current and incoming students with campus technology (i.e., Navigate, Canvas, Google Suite, etc.).

Department-specific responsibilities will be assigned by the supervisor of each host office. Supervisors are responsible for providing onboarding and guidance related to these duties.

Professionalism & Communication:

Maintain a high level of professionalism at all times, including in communication, dress, and behavior on campus and at events.

Respond to communications from staff, peers, and Success Scholars within 24–48 hours, excluding weekends and holidays, unless otherwise noted.

Attend all required training, workshops, SAMP support meetings, and orientation sessions unless otherwise excused in advance by a SAMP staff member.

Logistics & Time Management:

Work 15 hours per week during the academic year, with a minimum of 8–10 hours on campus, unless otherwise approved by SAMP staff.

Accurately report hours worked using the designated timekeeping system, in compliance with College policies.

To be eligible for the SAMP Success Ambassador position, applicants must meet the following criteria:

Minimum cumulative GPA of 3.0

Currently enrolled in at least six credits

Have earned a minimum of six college credits

PREFERRED:

• Candidates with the following qualifications will be especially well-prepared for success in this role. These are not required, and we encourage all eligible students to apply.

• Demonstrated commitment to personal growth, leadership, or community involvement (formally or informally).
• Spanish-speaking skills to support communication with Spanish-speaking students and enhancestudent-facing interactions.
• Familiarity with campus support services, student organizations, or college life at HCC
• Strong communication and interpersonal skills.
• Ability to manage time effectively while balancing academic and personal responsibilities.

Part-Time/Non-Benefited position

Salary: $15.45/hour

Hours: 15 hours/week

No cover letter or résumé is required. Please respond to the following two short-answer questions as part of your application:

Why are you interested in becoming a SAMP Success Ambassador?

Please list any activities, clubs, leadership roles, internships, employment, or other time commitments you expect to be involved in during the upcoming academic year.

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.