Program Director, Quality Assurance/Quality Improvement/Risk Manager

Program Director, Quality Assurance/Quality Improvement/Risk Manager

Position Number: 500704
Vacancy Open to: All Candidates
Time-Limited:
Department Homepage: https://dental.ecu.edu/
Advertising Department: DENTAL MEDICINE, SCHOOL OF
Division: Academic Affairs
Classification Title: Director Professional
Competency Level:
Working Title: Program Director, Quality Assurance/Quality Improvement/Risk Manager
Number of Vacancies: 1
Full Time Equivalent (FTE): 1.00
Full Time or Part Time: Full Time
Recruitment Range:
Anticipated Hiring Range:
Salary Grade Equivalency:
Work Schedule:
Work Hours:
Position Location (City): Greenville
Job Category: Non-Faculty Professional

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East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.

Primary Purpose of Organizational Unit:
The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.

Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the rural populations of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provide dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.
Primary Purpose of Position:
The Quality Assurance/Quality Improvement/Risk Management Program Director, under the direction of the Vice Dean, will be responsible for design, implementation, and continued support of the Quality Assurance/Quality Improvement/Risk Management programs to ensure the highest quality, patient-centered care is provided in a safe and compassionate environment. The Director will promote a culture of quality, safety, and customer satisfaction throughout the organization to include all administrators, providers, staff, students, and residents. The Director will utilize and institutionalize nationally accepted best practices, essential to the position's effectiveness.

• Program Designs and Implementation: 50%
• Promotion of a Culture of Quality, Safety Risk Awareness and Customer Satisfaction: 25%
• Utilization of Nationally Accepted Best Practices: 25%

Minimum Education, Knowledge, Skills, and Experience:
Master's degree in related field with two years' experience in data, trend analysis and bench marking in a medical related field; or a Bachelor's Degree in Health Care Administration, Public Health, or science related program and four years' experience in data, trend analysis and bench marking in a medical related field.

Qualifying degrees must be received from appropriately accredited institutions and conferred by the time of hire.
License or Certification required by statute or regulation:

Preferred Education, Knowledge, Skills, and Experience:

• Progressively responsible and directly related work experience with healthcare related quality assurance/quality improvement programs
• Clinical/healthcare experience
• Previous experience in designing and leading a continual readiness accreditation process.
• Medical or dental records management experience
• Working skill level in development of organizational policies and procedures
• Excellent computer and database skills
• Excellent written and verbal communication skills

License or Certification required by the Department:

Special Instructions to Applicant:
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. In addition to submitting a candidate profile online, please submit online the required applicant documents:

Curriculum Vitae
Letter of Interest
List of Three References (noting contact information)

Applicants must be currently authorized to work in the United States on a full-time basis. This appointment is contingent upon the availability of funds.
At the time of employment two to three original letters of reference, official transcripts, a criminal background check, and proper documentation of identity and employability are required. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section the PeopleAdmin applicant tracking system. Letters of recommendation submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement.

Additional Instructions to Applicant:
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.:
Open Until Filled: Yes
Alternate option:
Nondiscrimination Statement:
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity:
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

To apply, visit https://ecu.peopleadmin.com/postings/96491









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