EUC Technical Services Coordinator
- Employer
- University of North Carolina at Greensboro
- Location
- Greensboro, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
013921
Functional Title:EUC Technical Services Coordinator
Position Type:Staff
Position Eclass:EZ - EHRA Non - Exempt Permanent
University Information:Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit:ITS Learning Technology and Client Services is committed to delivering responsive, high quality, customer-oriented services and support that enable a productive and stable instructional, research, and administrative environment for the students, faculty, and staff of UNCG. The unit supports the full lifecycle of technology solutions through the acquisition, implementation, management, and support of instructional, research, and business software applications, including enterprise learning, research, and office use technologies. It also maintains and supports technology-equipped learning spaces, open-access computer labs, and hyflex environments, while providing reliable internal and external ITS communication services, including web and mobile application development. In addition, the unit facilitates computer hardware and peripheral device acquisition, installation, and repair, and offers training, consultation, and direct client assistance to support effective use of technology across the university. Through active participation in campus-wide initiatives, the team ensures that evolving information technology needs are assessed and addressed in alignment with institutional priorities.
The Elliott University Center, a department within the Division of Student Affairs at the University of North Carolina at Greensboro, serves as a central hub for campus life and a key contributor to the student experience. The Elliott University Center enhances student learning and development by providing spaces and opportunities for engagement, entertainment, social interaction, and personal growth. It supports an inclusive and diverse campus community through programs and services designed to foster connection and belonging. Additionally, the Elliott University Center provides a secure and accessible environment for meetings, conferences, workshops, and professional development, serving students, faculty, staff, and the broader Greensboro community.
The EUC Technical Services Coordinator reports to ITS and serves as a frontline technical resource providing audiovisual, presentation technology, and instructional technology support across Elliott University Center spaces and campus classrooms. This position ensures that technology systems in meeting rooms, conference spaces, and event venues are operational, well-maintained, and ready to support the diverse needs of the campus community.
The position works with student organizations, university departments, faculty, and external clients to assess technology needs and resolve issues related to presentation equipment, hybrid meeting systems, and classroom technology. Responsibilities include supporting audiovisual systems, providing guidance to building users, and assisting with events and scheduled programs.
This position collaborates with other members of the Classroom Technology team and the Technical Services team and campus partners to coordinate daily technology support and contribute to maintaining consistent, high-quality audiovisual and instructional technology services throughout the Elliott University Center.
- Entry-level with Masters
- Bachelors and 0-2 yrs experience
- equivalent combination of education/experience
- Graduation from a four-year college or university and two years’ experience working with audio-visual equipment and in the technology information field related to the position’s role.
Salary commensurate with experience
Org #-Department:Info Technology Services - 23101
Job Open Date:08/20/2026
Open Until Filled:Yes
FTE:1.000
Type of Appointment:Permanent
Number of Months per Year:12
FLSA:Non-Exempt
Percentage Of Time:30
Key Responsibility:Audiovisual and Presentation Technology Support
Essential Tasks:Provide technical support for audiovisual, presentation, and hybrid meeting technology systems in Elliott University Center spaces including meeting rooms, conference spaces, the EUC Auditorium, and the Cone Ballroom. Troubleshoot and resolve technical issues with sound reinforcement systems, video displays, projection systems, microphones, and other AV equipment to ensure reliability for scheduled events and daily use. Assist users — including faculty, staff, student organizations, and external clients — with operating presentation technology, connecting personal devices, and launching meetings or presentations. Document recurring technical issues and solutions to improve service delivery and support consistent resolution of common problems.
Percentage Of Time:25
Key Responsibility:Event Technology Operations
Essential Tasks:Coordinate audiovisual and presentation technology support for events hosted within the Elliott University Center, including setup, operation, and breakdown of AV equipment. Meet event organizers to identify technical needs and help determine appropriate technology solutions for meetings, conferences, performances, and other programs. Support livestreaming and hybrid event technologies as required and assist with the technical logistics of large-scale events. Review the event schedule regularly to plan and prepare technology resources and ensure support is available for all scheduled events.
Percentage Of Time:20
Key Responsibility:Classroom and Meeting Room Technology Assistance
Essential Tasks:Respond to requests for in-person technical assistance in classrooms and EUC meeting spaces experiencing technology issues and provide timely resolution to minimize disruption. Provide walk-in and scheduled support for faculty, staff, and students needing assistance with room technology, presentation equipment, or hybrid meeting tools. Inspect and test classroom and meeting room technology systems on a regular basis to identify and address issues proactively before scheduled use. Communicate system issues, outages, and repair needs to the Technical Services team and assist with follow-up and resolution tracking.
Percentage Of Time:15
Key Responsibility:Technology Planning, Supervision and Professional Development
Essential Tasks:Maintain awareness of emerging trends and best practices in audiovisual systems, classroom technology, and event support to better serve the needs of campus programs. Participate in workshops, training opportunities, and professional development activities related to AV systems, event technology, and instructional technology. Assist in evaluating new technologies for potential implementation and make recommendations to improve existing systems and infrastructure. Support the development and documentation of policies, procedures, and user guides that promote consistent and effective use of technology within the EUC. Provide support to staff responsible for audiovisual services within the Elliott University Center.
Percentage Of Time:10
Key Responsibility:Collaboration and Customer Service
Essential Tasks:Work cooperatively with the Technical Services team, Reservations and Events staff, and other campus partners to coordinate technical support and ensure a positive experience for building users. Provide responsive, professional customer service to all EUC users, including faculty, staff, student organizations, and external clients. Participate in team meetings and communicate proactively regarding technology issues, event needs, and service improvements. Support the broader mission of the Elliott University Center as a hub for campus engagement by contributing to a welcoming, technology-ready environment.
Physical Effort:Hand Movement-Repetitive Motions - F, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f, Bending - F, Squatting - F
Work Environment:Inside - c
Organization
UNCG at a Glance
Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.
With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.
UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.
The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.
Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.
As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.
Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.
UNCG Schools and College of Arts & Sciences
The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.
Achievements & Accolades
UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.
Challenging Academic Programs
UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.
Supportive Environment
Engaged Community
Careers at UNCG
UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.
- Website
- https://spartantalent.uncg.edu/
- Telephone
- 336-334-5009
- Location
-
723 Kenilworth Street
Greensboro
NC
27402
United States
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