IT Support Specialist
- Employer
- Florida State University
- Location
- Tallahassee, FL
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63301
Department
This position is within FSU’s Department of Information Technology Services (ITS)
This position will be located at the National High Magnetic Field Laboratory (NHMFL). The NHMFL is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab.
ResponsibilitiesThis position provides specialized, scientific IT support to faculty and staff of the NHMFL.
Set up and install various makes and models of networked servers, workstations, desktops, and laptop computers running different versions of Microsoft Windows and MacOS. Maintain Windows operating system imaging server for common desktop and laptop computers. Maintain SimpleMDM for Mac computers and tablets. Install and maintain networked printers, scanners and computer-connected scientific equipment.
Create and administer user accounts for Microsoft Windows Active Directory and 0365 email services. Provide end user instruction in the use of various computer, tablet and mobile device operating systems and software applications, audio-visual equipment, and video-conferencing systems. Assist staff with computer hardware and software purchasing decisions and provide quotes. Work with NHMFL Cybersecurity expert on developing processes & procedures for CSG and NHMFL staff.
Provide after-hours onsite support for mission-critical Microsoft Windows and Mac operations as needed.
QualificationsBachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)
Preferred QualificationsExperience in Microsoft Active Directory use is preferred. Microsoft Azure is a plus.
HelpfulA strong candidate would be someone with hands-on experience managing a Windows and macOS environment, Active Directory, and enterprise endpoint management. They should possess strong troubleshooting skills, a solid understanding of cybersecurity best practices, and experience supporting an IT infrastructure in a professional environment. The ideal candidate is customer-service oriented, communicates effectively with both technical and non-technical users, and can work independently while managing multiple priorities.
University InformationOne of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
This is an A&P position.
This position requires successful completion of a criminal history background check.
After-hours onsite support as needed
This position is being re-advertised. Previous applicants need not apply.
Equal Employment OpportunityFSU is an Equal Employment Opportunity Employer.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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