Enrollment Services Specialist

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment. 

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

HERE IS WHAT YOU WILL DO

• Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.  

• Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.  

• Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.

• Provide assistance completing necessary enrollment and academic processes through graduation.

• Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance. 

• Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Minimum Requirements: 

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements: 

Preference will be given to candidates demonstrating a knowledge of Call Center environment.

• Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.

• Must have a collaborative, energetic and resourceful work style. 

• Excellent oral and written communication skills. 

• Excellent organizational and interpersonal skills. 

• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.

• Experience with FERPA and laws governing financial aid.

• Minimum two years’ experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)