Academic Recovery Coordinator

000146 & 999617

Academic Recovery Coordinator

Administration - Staff

EP - EHRA 12 mo leave earning

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

As part of the Division of Student Success, University Advising (UA) coordinates comprehensive academic advising and retention support for all undergraduate students. Advising plays a pivotal role in student success by providing guidance in course selection and academic planning and supporting students’ personal, educational, and professional goals. Departments and initiatives within University Advising include the Students First Office, Transfer Initiatives, Starfish EARLY Alert, Academic Appeals, and University Studies.

The Students First Office (SFO) fosters a learner-centered experience for undergraduate success by serving as one of the first lines of response in helping UNCG students address any number of academic issues they may experience at the University. The office coordinates intervention processes across different academic and administrative units to help students determine the best possible success strategies for addressing academic concerns. In collaboration with other support services across campus, SFO serves as an academic one-stop-shop for assisting students with academic advising, academic recovery, appeals, and graduation planning. Additionally, the office is the centralized center for the advisement of Exploratory (undecided) majors and the coordination of all programs for students in academic recovery.

Within SFO, the Academic Recovery Team coordinates curricular programs and support services for students in academic recovery, with a particular focus on new first-time in college and new transfer students. Support services include, but are not limited to, academic appeals, Academic Recovery Seminar (ARS) courses for students on probation, with approved academic suspension appeals and approved return from academic dismissal appeals, and UNCG’s early alert platform. The Academic Recovery Team employs a strong team-oriented approach that prioritizes collaboration within and across teams in the department.

Reporting to the Associate Director of Academic Recovery, the Academic Recovery Coordinator will collaborate with other members of the AR Team to coordinate, implement, and assess ARS 100 and 120, the academic recovery interventions for new students who fall on Academic Probation and Academic Suspension. The ARC serves as the academic coach for an assigned load of ARS 100 and ARS 120 students. In addition, the ARC supports SFO’s one-stop-shop services by . providing supplemental academic advising assistance during SFO’s drop-in hours and via scheduled student appointments.

More detailed information is listed under “Key Responsibilities” below.
Other relevant duties as assigned; some evening and weekend work required.

• Master’s Degree from an accredited institution OR Bachelor’s degree from an accredited four-year institution and minimum of 2 years of experience related to the duties and responsibilities specified.
• Proven experience working with diverse populations.
• Exceptional interpersonal and relationship building skills.
• Excellent critical thinking and problem solving skills.
• Excellent verbal and written communication skills.

• Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team.
• Experience working in the field of academic advising or in delivering services/initiatives to support college student transition, success, and retention.
• Master’s degree preferred in Higher Education, Counseling, or related field from an accredited four-year college or university.

There are currently 2 openings for this position.

Commensurate with education and experience

Students First Office - 10918

08/12/2026

08/26/2026

Yes

1.000

Permanent

12

Exempt

15%

Academic recovery program development and implementation

• Collaborate with the Academic Recovery Team to contribute to ongoing curriculum development and implementation of ARS 100, a 0-credit, coaching-centered course required for first year UNCG students on academic probation.
• Provide feedback on Academic Recovery specific initiatives.
• Cultivate relationships with campus partners, particularly academic advisors, staff within the Division of Student Success, and other colleagues involved in supporting the needs of academic recovery students.
• Assist with the planning and implementation of annual program assessment, evaluation, and reporting.
• Assist in the ongoing curriculum development, implementation, and assessment of SFO’s other academic recovery seminars (ARS 120 and ARS 140) and other initiatives designed to support students’ academic recovery.

50%

Manage an assigned caseload of academic recovery students

• Manage an assigned caseload of academic recovery students from ARS 100, and/or ARS 120, in fall and spring terms, including a minimum of 2 1:1 academic coaching meetings with each student.
• Monitor students’ academic progress and assess for any policies that may assist with restoration of Academic Good Standing.
• Utilize Starfish, UNCG’s early warning system, for academic tracking, support, and intervention of at-risk undergraduate students.
• Refer students to appropriate campus and academic resources for additional support.
• Conduct email outreach to assigned caseload students, including high DFW course registration, Starfish flags, midterm grades etc.

10%

Supplemental academic support

• Provide academic and financial aid appeal support to students.
• Assist students with GPA calculation and/or academic standing projections.
• Provide guidance to students with early alert flags.
• Serve in the drop-in rotation around peak appeal times.
• Refer students to appropriate campus and academic resources for additional support.

25%

Support general SFO operations

• Weekly Student Support Desk responsibilities, including managing the departmental email account, answering phones, responding to live web chats, and assisting in-person visitors.
• Recruit, onboard, and supervise one graduate assistant, as staffing allows.
• Contribute to various SFO departmental initiatives including, but not limited to SOAR, Nav1gate, UNS course presentations, Rawkin’ Drop-Ins, etc.
• Carry specialized responsibility for a key SFO function on a rotating basis, as assigned by departmental leadership (e.g., SFO communications, early alert platform support, SOAR coordination, etc.).
• Serve as a mandatory reporter for Title IX and Clery Act incidents disclosed during work related responsibilities.
• Other duties as assigned.

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F

Inside - C