Systems and Infrastructure Generalist

000331

Systems and Infrastructure Generalist

Staff

EZ - EHRA Non - Exempt Permanent

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Reporting to the Assistant Registrar for Systems and Infrastructure, the Systems and Infrastructure Generalist is a member of the Registrar’s Systems and Reporting team and serves within the University Registrar’s Office (URO) as the webmaster, report support, data specialist, and systems technician. This position actively participates in implementing and testing new tools, workflow processes, and strategic initiatives designed to increase departmental effectiveness. The Systems Infrastructure Generalist is primarily responsible for technological, systems, and reporting-running functions within the URO, including their interdependence with university-wide systems, and provides functional support for the Systems and Reporting Team.

In addition to these responsibilities, the Systems and Infrastructure Generalist will be trained in the scribing and maintenance of DegreeWorks, the University’s degree clearance and auditing system. Scribing is an essential skill set within the URO and requires a higher level of technical skill, understanding, and ability. The position requires a solid understanding of how to leverage reporting to support student needs and the institution’s strategic goals. The Systems and Infrastructure Generalist will also assist in troubleshooting system issues, maintaining system documentation, and supporting the integration of new technologies and processes across the office.

• Associate’s Degree in Computer Programming; or Bachelor’s Degree with some computer related coursework; or equivalent combination of education and experience. Degree must be from an appropriately accredited institution.
• Additional Qualifications: Journey competency level requires an additional six months experience.
• Advanced competency level requires an additional one (1) year of experience.

• Bachelors Degree in information systems, information management, information technology, technology in education and five years of progressive experience in technology in higher education preferred.

$47,379 - $52,093

University Registrar's Office - 10204

08/12/2026

Yes

1.000

Permanent

12

Non-Exempt

60%

System Knowledge and Support

• Acquiring new technical knowledge and actively contributing to the Systems Infrastructure Team by familiarizing themselves with all systems and software used by the URO, ensuring comprehensive support across various functions, including curriculum management, degree auditing, transcript provision, registration setup, and system configuration.
• Collaborates and creates forms using a wide range of software to support the operational needs of the URO and the University.
• Focuses on maintaining the accuracy and integrity of data for reporting purposes, serving both internal and external stakeholders within the URO and the campus community.
• Provides support to in correcting and updating the Student DataMart, utilizing familiarity with URO software to ensure data reliability.
• Reviews reports and conducts data analysis for internal and external customers, drawing on expertise with relevant URO systems and tools.
• Coordinates the creation and maintenance of security roles for Banner student systems, applying knowledge of system configurations and access management.
• Assists the Systems Infrastructure Team and the entire URO with technical issues, proactively informing the supervisor of specific needs and emerging system challenges.
• Backs up the Operations and Services team in the distribution and support of office hardware.

30%

DegreeWorks Support Responsibilities

• Review program revisions submitted by the Undergraduate Curriculum Committee (UCC) and translate necessary changes for implementation in DegreeWorks.
• Input information from Banner into DegreeWorks utilizing Scribe, Sure Code, and Transit; after coding new requirements in Scribe, parse and update degree evaluations in real time.
• Work collaboratively with the DegreeWorks team to resolve any system issues arising from information integration across platforms.
• Support DegreeWorks-related projects by assisting with testing activities and following established test plans and scenarios.
• Ensure the accuracy of upgrades and system changes by testing degree audits and application processes.
• Act as a resource for undergraduate academic programs, translating academic requirements, policies, and procedures related to DegreeWorks systems, including degree audit and Transfer Equivalency.
• Help respond to inquiries received through the generic DegreeWorks email account.

5%

Report Writing and Support

• Run reports as needed from various platforms, including Courseleaf, EMS, Banner, DegreeWorks, and WebFocus.
• Analyze data from these reports to support academic and administrative processes.
• Collaborate with relevant teams to ensure accurate and timely report generation for decision-making purposes.

5%

Other Duties as Assigned

Other duties as assigned.

Hand Movement-Repetitive Motions, Reading, Writing, Eye-hand coordination, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.

Inside