Museum Visitor Services Attendant
- Employer
- Washington and Lee University
- Location
- Lexington
View more categoriesView less categories
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
Museum Visitor Services Attendant
This position ensures a positive and welcoming Museum experience and environment for guests and demonstrates the highest level of customer service, remaining professional, personable, and engaging to all museum visitors.
Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.
Essential Functions:
- Provide a proactive, friendly, and professional welcome to all visitors, field trip groups, and adult tours at orientation areas and across exhibition galleries.
- Facilitate guided tours and/or gallery talks as assigned, adapting interpretation methods to varied audiences (including children, seniors, non-native English speakers, and visitors with disabilities).
- Follow and enforce provided policies and manuals for visitor engagement, safety, and operations.
- Maintain a working knowledge of current exhibitions, basic institutional history, and the department's ongoing educational programming.
- Act as a conduit for visitor feedback and inquiries; resolve issues using established protocols and training.
- Monitor the status of museum facilities, ensuring public spaces, tour routes, and event spaces are clean, safe, and appropriately set up. Perform light custodial or room preparation tasks as needed.
- Always ensure guest safety and artifact preservation in coordination with Public Safety officers and museum staff.
- Support special events, private rentals, receptions, and public programs.
- Assist with event logistics, guest check-in, directional staffing, venue setup/breakdown, and vendor oversight during after-hours functions.
Work Schedule: Work hours fall within Chapel operating times (Wednesday-Saturday, 10:00 a.m.-4:00 p.m.), some nights and weekends as needed for event support. Attendants typically work 10-12 hours per week. This is a part-time, non-benefit eligible position with a maximum of 29 hours per week and fewer than 999 hours per anniversary year
Pay Rate: The hourly pay for this position is $17.00.
Minimum Qualifications:
- High school diploma or equivalent GED plus a minimum of 1 year of front-line customer service experience required and a demonstrated passion and appreciation for art, history, culture, and a willingness to share it with the public.
- Previous museum/cultural organization experience is preferred.
- College education in art history, and some museum or public/customer service work experience is preferred.
- Must be comfortable with technology and/or willing to learn
- Ability to read, understand, and retain written information pertaining to the Museum, local history, and exhibits and ability to utilize these resources effectively.
- Must have exceptional verbal and written communication skills and the ability to clearly explain Museum policies and procedures.
- Ability to work independently with minimal supervision, but also works well with others by showing courtesy and respect to colleagues and demonstrate skills such as diplomacy and empathy.
- Must be able to work in a fast-paced environment and interface effectively with visitors; remain calm and effective during high-traffic times.
- Must be able to respond to security or emergency situations calmly and with good judgement.
Application Instructions:
Application review will begin immediately and continue until the position is filled. Required materials include:
- Cover letter
- Resume
- Names and contact information for three professional references
Application instructions for internal and external candidates can be found at http://www.wlu.edu/employment-opportunities/jobs-at-w-l.
Position Type:
Non-Exempt, Part Time, Non-Benefit Eligible Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
To apply, visit: https://wlu.wd5.myworkdayjobs.com/en-US/WLUCareers/job/Lexington-VA/Museum-Visitor-Services-Attendant_R1478
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Organization
About W&L
Washington and Lee University is a nationally ranked, private liberal arts institution located in Lexington, Virginia. W&L integrates the rigorous inquiry and critical thinking of a liberal arts curriculum with nationally accredited undergraduate programs in business and journalism, and a graduate School of Law. Our academic units are strengthened by meaningful collaborations, all in the service of the university’s mission.
With an undergraduate enrollment of approximately 1,860, our small size enables students to find mentors and develop personal relationships across campus. W&L is committed to institutional citizenship. We regard liberal arts education as an important public good, of value not only to our students and alumni, but also to the larger communities in which we live.
Our Mission
W&L provides a liberal arts education that develops students’ capacity to think freely, critically, and humanely and to conduct themselves with honor, integrity, and civility. Graduates will be prepared for lifelong learning, personal achievement, responsible leadership, service to others, and engaged citizenship in a global society.
Our Community
W&L is the ninth-oldest institution of higher education in the U.S. and is located in the scenic Shenandoah Valley. We are a modern university located on a beautiful and historically significant campus.
Our most valuable asset is the quality of our vibrant and welcoming community. Our faculty are devoted teachers and scholars who uphold the highest academic standards and take a personal interest in the lives of their students. Our staff takes pride in knowing that each individual makes important contributions to the success of the university. Our alumni are extraordinarily loyal and generous to their alma mater.
Washington and Lee is a welcoming, friendly, and mutually supportive community. Our students, faculty, and staff prize the trusting, respectful, and civil environment on our campus. We are united by our mission, diverse in our thinking, perspectives, and interests, and devoted to each other and to W&L. The university is committed to the recruitment, enrichment, and retention of faculty and staff who embody many experiences, backgrounds, points of view, and interests.
- Telephone
- 5404588355
- Location
-
204 W. Washington St
Lexington
VA
24450
United States
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