Program Specialist

998449

Program Specialist

Research

EP - EHRA 12 mo leave earning

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The Center for Youth, Family, and Community Partnerships engages in partnerships for healthy children and families by bridging research, policy, and practice. The Center’s mission is to build the capacity of families, service providers, researchers, teachers, and communities to ensure the health and well-being of children and youth.

The Program Specialist position will provide training and local coaching support in the implementation of High Fidelity Wraparound to sites including but not exclusive to Tiered Care Coordination pilot sites and SOC sites. This position includes training, coaching and organizational support. The position will stationed from home with frequent travel to UNCG and statewide.

Master’s degree in social work, psychology, counseling, education, or a related field; or a bachelor’s degree in social work, psychology, counseling, education, or a related field with three or more years of relevant experience working with children, youth, and/or families.

Served as a Family Partner in NC, Credentialed as a Family Support Partner (FSP) or Youth Support Partner (YSP) on a HFW Team or a Certified Family Peer Specialist (CFPC) through the National Federation of Families, and therefore has firsthand experience with accessing and/or receiving services from the child-serving system.

Experience in providing training from the youth or family perspective to others, particularly in behavioral health, child welfare, juvenile justice or other related areas and family driven care

Experience in the direct provision or oversight of children’s mental health services; direct involvement as a Parent/caregiver of a child directly involved in children’s mental health services or a child/youth/young adult directly involved in the Child serving system in the past (Child Welfare, Mental Health, Juvenile Justice).

• At least three (3) years of experience in providing an evidence based behavioral health model or intervention, or Child and Family Team training or facilitation, or experience in supporting youth and/or family in accessing services, understanding family driven care, and participation in HFW Wrap/CFT meetings.
• Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
• Exceptional verbal and written communication skills.
• Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
• Uses data to problem-solve and develop a continuous quality improvement process across systems and supports how other Implementation Specialists utilize data in their work with sites.
• Leadership, coaching, and teambuilding skills.
• Ability to manage conflict and works well with diverse workforce.
• Works to ensure the High Fidelity Wrap and System of Care principles and values are incorporated into all aspects work.

Commensurate with Experience

Center-Youth-Families & Comm - 11504

07/31/2026

Yes

1.000

Permanent

12

Exempt

40

Training Support

• Provides foundational training in High Fidelity Wraparound for wraparound teams and other community partners tiers of case management/care coordination providing a lived experience perspective.
• Trains and provides support to agency leadership to ensure provision of High Fidelity Wraparound implementation and family driven care.
• Works with the project manager on resolving local and systemic barriers to improved outcomes.
• Supports the lead implementation specialist’s plan for training or implementation needs.
• Provides youth or family/caregiver perspective to inform content of training development and youth or family voice to delivery of training.

40

Provider and Community Support

• Assists providers in interviewing and selection of staff for HFW teams.
• Provides on-site and virtual coaching and technical assistance to HFW teams.
• Tracks and supports all Wraparound team members (coach, facilitators, family and youth peer support) in moving through their credentialing process.
• Supports and works with lead implementation specialist on their plan to support coaches and train and credential their staff within their agencies.
• Provides a family perspective to support entire NC HFWTP team in the implementation of the credentialing and coaching process.
• Supports the HFW teams in use of the HFW tools (Strengths, Needs, Culture Discovery (SNCD), Transition Readiness Scale, NC HFWTP monitoring tools). Works with lead implementation specialist, Wraparound team and Local Management Entity-Managed Care Organization (LME-MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches wraparound team to resolve issues on their own.

15

Data Analysis and Report Preparation

• Supports the lead implementation specialist’s reporting of data to the Wraparound team and agency leadership to continually improve quality of service.
• Supports training and implementation to local HFW teams for use of the Wraparound Fidelity Index- Short Version (WFI-EZ) tool and preparing evaluation reports for Coaches, LME-MCOs and state agencies.

5

Other Duties as Assigned

• Other duties as assigned.

Reading, Writing, Hearing, Talking, Standing, Sitting, Hand Movement-Repetitive Motions

Driving - Car/Truck, Inside