Enterprise Applications Administrator, Information Systems

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

This role involves the management, configuration, and administration of enterprise applications at Wake Forest University. While the primary focus is on the Workday ERP and Student Information System (SIS), the administrator will also support other key platforms, including but not limited to Accruent EMS and Snaplogic, ensuring effective system troubleshooting and operational stability. Deep knowledge of the Workday ecosystem, combined with excellent logical reasoning and problem-solving skills, is critically important in assisting end-users, collaborating with developers, and achieving the team's goals.

Job Description

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Workday Security Administration: Serves as the primary subject matter expert for Workday Security. Designs, configures, and maintains security groups, role-based permissions, and user access controls across the Workday tenants.

• Business Process Configuration: Collaborates closely with functional areas (e.g., Registrar, Admissions, Student Financials) to evaluate, design, test, and implement Business Process (BP) changes, with a heavy focus on Workday Student.

• Integration Support & Triage: Acts as the primary liaison between functional business users and integration developers. Triages and troubleshoots Workday integration issues, monitors scheduled integration runs, and manages tenant environments (e.g., Sandbox).

• System Administration & Updates: Manages the administration, maintenance, operational support, and configuration of Workday and other supported enterprise applications (such as Accruent EMS and Snaplogic). Evaluates Workday feature releases and updates, assessing their impact on existing university business processes.

• Tier-2/3 Troubleshooting: Identifies and resolves root causes of complex system issues, handling escalated support tickets (such as 3rd party access, account provisioning, and system errors).

• Process Improvement via AI: Actively leverages Artificial Intelligence (AI) tools and emerging technologies to enhance personal and team productivity. Uses AI for troubleshooting, documentation, drafting communications, and identifying opportunities to automate routine administrative tasks.

• Mentorship & Collaboration: Works with business partners, senior management, and internal/external customers to plan new system enhancements. Determines methods and procedures for application administration and provides mentoring to team members.

• Accountability & Availability: Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the University or its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one’s job responsibilities and must be authorized by the employee’s supervisor. Availability to work after hours and/or weekends and on-call, as specified by the supervisor.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree in Computer Science or a related technical field is strongly preferred.

• Candidates holding a bachelor’s degree in STEM fields are also encouraged to apply.

• Six to twelve years of relevant professional experience or an equivalent combination of education and experience.

• Extensive hands-on experience with Workday administration, specifically Workday Student and/or Workday HCM.

• Deep understanding of Workday Security architecture and the Business Process (BP) framework.

• Strong proficiency in leveraging Generative AI tools (e.g., Gemini) to accelerate technical research, streamline workflows, and boost daily productivity.

• Proven ability to triage and troubleshoot enterprise system integrations (familiarity with Workday EIBs, Core Connectors, and/or Workday Studio is highly preferred).

• Ability to act as an effective translator and liaison between non-technical functional users and highly technical developers.

• Ability to work autonomously; receives no instruction on routine work and general instructions on new assignments.

• Effective time management, prioritization, and decision-making skills when managing multiple competing projects and timelines.

• Knowledge of superior customer service standards and practices.

Preferred Education, Knowledge, Skills, Abilities:

• Workday Pro Certification(s) in Security, Student, or Integrations.

• Familiarity with higher education administrative business processes and student lifecycles.

• Understanding of web application protocols and API troubleshooting (REST/SOAP).

• Familiarity with ticketing and agile tools such as Jira or Freshservice.

Accountabilities:

• None. Responsible for own work only. May provide guidance to less experienced administrators.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.