User Support Services Specialist (part-time, extension Sites) Part-time
- Employer
- Moraine Valley Community College
- Location
- ALL SITES
View more categoriesView less categories
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
User Support Services Specialist (part-time, extension Sites) Part-time
Department:Client Services
Work Location:ALL SITES
Duties:Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications.
The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
Duties may include, but are not limited to:
1. Installs and troubleshoots computing equipment for end users.2. Loads and configures operating system and applications on new equipment.3. Coordinates warranty hardware problems with third-party vendors or manufacturers.4. Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.5. Updates supported hardware and software as directed.6. Keeps /managers informed of product problems and customer situations.7. Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.8. Repairs computing equipment as required, including replacement of major hardware components.9. Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.10. Maintains documentation of all service calls. Log and journal all incoming calls and help requests.11. Provides first level support for podium setups, phone problems and network connection issues.12. Supports faculty and student Online Learning and E-mail issues.13. Maintains Lab wire management and equipment functionality.14. Assists in training college staff on installed hardware and software.15. Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.16. First level support for all issues received at the Help Desk.17. Maintains college computer related equipment inventory.Performs other related duties as assigned.
Minimum of a High school diploma or high school equivalency/GED
1-3 years’ experience working in an end-user computing environment, and experience with PC, Apple and/or mobility devices is required. Associate’s degree preferred.
Please ensure the minimum experience required is reflected in your resume and application materials. Minimum one year (full-time equiv. related experience required)
In addition to a minimum of one year experience in an end user computing/user support/helpdesk environment and requirements noted above, other qualifications include: Knowledge of operating system concepts and operation. Familiarly with programs, languages, and supported software packages. Good communication/interpersonal skills.Knowledge of personal computing hardware components. Demonstrated analytical ability to logically approach problem solving.
Part Time
Hours:General Hours
Monday-Friday
8:00 a.m.- Noon
On occasion, other hours may be needed for operational needs. Summer schedule may differ.
Must be able to work all campus sites (main campus/Palos Hills and extension sites in Blue Island/ECBI and /or Tinley Park/SWEC)
$23.56 plus exceptional benefits
Hourly/Salary:Hourly
Benefits:PT Support Staff Position
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees, insurance options, and retirement benefits in a collaborative and friendly environment. These include:
Health, Dental
Tuition reimbursement
MVCC Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans
Visit our site to review specific benefits and eligibility criterion for this position/category at www. morainevalley.edu/hr
08/10/2026
Position Type:Support/Hourly Staff
Posting Number:SS00623P
Open Date:07/27/2026
Open Until Filled:Yes
Special Instructions to Applicants:Please apply online with required materials (resume, cover letter, complete application with references) prior to review date for best consideration through jobs.morainevalley.edu.
Questions: hr@morainevalley.edu | 708-974-5704
Organization
Moraine Valley Community College is dedicated to ensuring our students gain the knowledge and skills needed to meet the demands of a changing world. With nearly 150 programs, expert faculty, state-of-the-art learning facilities, and a vibrant campus culture, you’ll see why we are among the nation’s premier two-year institutions of higher learning.
The Moraine Valley Community College District 524 covers 139 square miles in the southwest suburbs of Chicago. The district has population of about 400,000 people and includes 26 communities.
Recognizing employees are among our most valuable resources, Moraine Valley strives to attract, hire and retain diverse and highly qualified personnel.
Our Human Resources Department is committed to providing professional, prompt and fair services to current and prospective employees. We are excited at the prospect of new personnel sharing their knowledge and expertise within our community and we encourage all to apply for open positions for which they are qualified. The college prides itself on providing an atmosphere that fosters professional and personal growth—one of the many reasons we are recognized as an Avatar HR Solutions Best in Class Employer.
- Website
- http://www.morainevalley.edu/hr
- Telephone
- 7089744300
- Location
-
9000 W. College Parkway
Palos Hills
IL
60462
United States
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