Senior Application Manager
- Employer
- Kennesaw State University
- Location
- Kennesaw
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Senior Application Manager
Job ID: 300943
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary Partners with academic and business units within the University to understand their business needs and identify, implement, and maintain IT solutions that help meet their objectives. Provides expert technical guidance to others within the department and across all application services functions. Leads and develops business relationships and deep expertise in the operations of specific business units, handles the most technically complex applications and initiatives, develops internal operating standards, and provides guidance to team members. Works closely with vendors for issue resolution, oversees quality assurance, oversees application availability and security.
Responsibilities KEY RESPONSIBILITIES:
1. Responsible for executing the full lifecycle of complex enterprise application services and solutions, ensuring their quality, reliability, stability, recoverability, and security
2. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support objectives
3. Provides advanced technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues
4. Leads feasibility studies, reviews vendor contracts and SLAs, and leads development of procurement solicitations
5. Develops best practices for monitoring and proactively determines resource needs to ensure application up-time and availability
6. Manages vendor relationships to maximize the benefits the institution receives from their products, services, and agreements
7. Leads implementation projects for the department, provides updates on project progress, and proactively communicates issues that may impact project success
8. Develops best practices, develops standard operating procedures, provides guidance, provides technical expertise, and functions as an escalation point for the team
9. Develops and maintains application inventories and documentation, such as application architecture diagrams, data flow diagrams, business process documentation, configurations, data governance documents, standard operating procedures, and run books
10. Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives
11. Trains and mentors department staff as assigned
Educational Requirements
Bachelor's from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
Required Experience
Five (5) years of related IT experience demonstrating a progression of dealing with increasingly complex systems.
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
A degree from an accredited institution of higher education in Computer Science, Information Systems, or related field is preferred
Preferred Experience
Previous experience working in Higher Education
Experience with scripting languages for purposes of automation and integration
Experience with CSS, HTML and/or JavaScript
ABILITIES
Able to troubleshoot complex issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Able to master new applications, in order to fully utilize their capabilities, including utilizing their scripting and process development logic
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to think both tactically and strategically
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate to assess problems, proactively develop appropriate solutions, and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to navigate user interfaces for Windows and Linux operating systems, and knowledge of application installation and packaging systems, debugging and analysis tools, OS and middleware (e.g., IIS, Apache/Tomcat, Nginx) related application dependencies and configurations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Extensive knowledge and experience supporting the full lifecycle of complex, cloud based, and on-premises applications and solutions
Demonstrated experience advising and guiding less experienced team members
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Experience with relational databases and a basic understanding of SQL
SKILLS
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent interpersonal, prioritization, initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
- Standard Enhanced
- Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=300943&PostingSeq=1
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Organization
Founded in 1963, Kennesaw State University (KSU) is the third-largest in the University System of Georgia with more than 22,500 undergraduate and graduate students representing 142 countries.
KSU is located just northwest of Atlanta in Cobb County near historic Kennesaw Mountain, allowing students to experience the best of Atlanta while enjoying the serenity of a 384-acre, beautifully landscaped pedestrian-friendly campus.
Accredited by the Southern Association of Colleges and Schools (SACS), KSU offers 70 bachelor's, master's and doctorate degree programs including undergraduate degrees in education, health, business, the humanities, the arts, science and math and graduate degree programs in nursing, business, information systems, conflict management, public administration, education and professional writing. The university’s expanding doctoral programs currently offer a Doctorate of Education in Leadership for Learning, Doctorate of Business Administration and Doctorate of Nursing.
Additionally, nursing students from Kennesaw State have one of the highest passing rates on the statewide licensing exam and are highly sought-after in the medical community, while the College of Education is the second-largest preparer of teachers in the state. The Executive MBA program, housed in the Coles College of Business, is the second-largest program in the country and has been recognized by BusinessWeek.
KSU’s national reputation has gained steam and has been recognized by U.S. News & World Report for the past two years as an “Up-and-Coming Masters University in the South,” ranking among the top ten (8th) in the 2010 issue of “America’s Best Colleges.” In addition, the university’s First-Year Experience has been named an “Academic Program to Look For” by U.S.News for seven consecutive years and was named one of 12 founding institutions in a project called "Foundations of Excellence in the First Year of College."
The university has committed itself to expanding the global experience of students, faculty and staff through its Quality Enhancement Plan (QEP), known as the "Global Learning for Engaged Citizenship" initiative, which began in 2007. This program focuses on increasing opportunities for international learning experiences. In spring 2009, KSU awarded its first Global Engagement Certification to graduate and undergraduate students. This certification recognizes students’ achievements in learning global perspectives and developing intercultural skills.
As a destination campus, KSU offers students plenty of opportunities to experience campus life by participating in more than 150 student groups and organizations, including student government, sororities and fraternities, club and intramural sports, social and special-interest organizations, student publications and honor societies.
In 2009, the Kennesaw State Owls completed a reclassification from NCAA Division II to NCAA Division I, competing in the Atlantic Sun Conference. During the transition from 2005-2009, KSU teams have won six Atlantic Sun Conference tournaments in five sports, including men’s indoor and outdoor track, women’s soccer, softball and cross-country.
Kennesaw State University has been recognized as one of the top universities in the country by the Chronicle of Higher Education’s “2009 Great Colleges to Work For.” KSU was recognized among the top 10 schools in six categories – confidence in senior leadership, teaching environment, collaborative governance, professional/career development programs, physical work space conditions and post-retirement benefits.
Kennesaw State was originally established by the University System of Georgia as Kennesaw Junior College serving 1,000 students. The college became a four-year institution in 1976 and was named Kennesaw College in 1977. In 1988, on its 25th anniversary, it was named Kennesaw State College and in 1996 became Kennesaw State University.
- Telephone
- 470-578-6000
- Location
-
1000 Chastain Road
Kennesaw
GA
30144
United States
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