Facility Assistant - Student hourly

Employer: The University of Kansas
Location: University of Kansas Lawrence Campus

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Position OverviewA Facility Assistant will work in one or more of the four responsibility areas or positions within the ASRFC during a given shift. In each area, an Assistant shall enforce and implement policies and procedures or complete particular responsibilities so that the KU Recreation Services population has the opportunity to participate in desired recreational programs, facilities, and services.

Assistants are expected to work during the following periods: fall and spring semesters; and fall, winter, and spring breaks. The summer semester is optional and is covered by those who are available to work. They will also work Monday-Sunday with early morning hours (6:00A), morning, afternoon, evening, and late-night hours (ASRFC closes as late as 10:30P). Assistants are expected to work weekend hours on a regular basis through a rotation system. Each Assistant must be certified in CPR/AED or become certified within one month of appointment. The four positions an Assistant can work are: Welcome Center (access control); Equipment Check-Out (also located at the Welcome Center); Reservation/Special Events Monitor; and Membership Services Assistant.Job Description40% - Operations

Complete all duties assigned by Facility Supervisors, Facility Program Manager and KU Recreation Services administrative staff.
Maintain effective and appropriate communication with participants, guests, co-workers, and administration.
Cover/Trade shifts for co-workers when needed and when able.
Greet participants/members in a positive manner upon entering the Ambler Student Recreation Fitness Center.
Maintain a high level of integrity and consistency when making decisions, actions, and enforcement of policies and procedures.
Attend all scheduled meetings and shifts on time, while being ready to learn while at work.
Act with personal responsibility.
Implement risk management procedures and protocols when necessary.
Enforce departmental policies and procedures.
Maintain clean working areas, including the Welcome Center, equipment check-out, laundry room, restrooms, lobby and foyers of the ASRFC (dusting, cleaning, and sanitizing windows, ledges, counters, tables, and equipment).
Booking Racquetball or Squash courts reservations.

20% - Welcome Center Duties

Create a welcoming environment to all members and guests.
Provide a high-quality member service experience.
Enforce access policies to confirm an active membership by scanning of KUIDs, ASRFC membership IDs, Fusion Access barcodes, or manually looking up a member.
Disseminate KU Recreation Services marketing materials while assisting participants with general facility information.
Answer phone calls and providing accurate KU Recreation Services information.
Operating and maintaining washing machines and dryers.
Folding and maintaining laundry.

20% - Equipment Check-Out Duties

Assist members with check out and check in of equipment and informing them of our policies when checking out equipment.
Collecting and documenting broken equipment for follow up.

20% - Membership Services

Ability to learn KU Recreation Services point of sale software to include, but not limited to, member profiles, guest passes, membership sales, locker sales, programming sales, etc.
Collection and distribution of incoming mail and packages.
Ability to screen phone calls to appropriate professional staff within KU Recreation Services.
Responsible for the opening and closing procedures of the Administrative Office as necessary.
Ability to manage potential facility access issues.
Willingness to assist KU Professional staff with various projects and tasks.
Ability to learn KU Parking Office software to distribute temporary parking passes for Ambler access.

Required Qualifications

Previous experience that required good communication skills, as demonstrated in application materials.
Work experience requiring the ability to work within a flexible work schedule environment, as demonstrated in application materials.

Preferred Qualifications

Demonstrated customer service experience as demonstrated in the application materials.
Proven ability to multitask as demonstrated in the application materials.
CPR/AED certification.

Position RequirementsDuring the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).Employment Conditions(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly position. A student employee cannot hold an hourly position and a salaried graduate position (GRA/GTA/GA) concurrently.Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:

A cover letter addressing how required and preferred qualifications are met.
Resume or curriculum vitae.
Contact information for three professional references.

To ensure consideration apply before the application review date 7/27/26. A review of applications will continue until qualified candidates are identified. Contact Information to ApplicantsMario Thomas
mathomas@ku.eduAdvertised Salary Range$10.25 per hourAnticipated Start DateSaturday August 1, 2026Apply to Job

Working at the University of Kansas

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

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Values

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

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KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

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At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.