GPS Support Specialist (Temporary, Part-Time)
- Employer
- University of Massachusetts Lowell
- Location
- UMass Lowell
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: anticipate $22-$25hr
Applications Open: Aug 12 2026
Applications Close: Open until filled
General Summary of the Position:
The Graduate, Online & Professional Studies team is seeking a part-time Support Specialist. This role is vital to supporting the needs of both the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.
Responsibilities include but are not limited to; answering phone calls & emails inquiries to assist prospective and current students, multitasking in multiple systems, including a CRM, a broad understanding of our application requirements and University policies, and the ability to work independently, within a team, and cross functionally.
Minimum Qualifications (Required):
- HS diploma or GED/equivalent required
- Background in customer service or office support
- Preference to those with previous higher education customer service experience
- Must be proficient in MS office
This is a fully on-campus, part-time, 18 hours per week, temporary, non-benefited, non-union position in Lowell, MA.
The GPS office is open from 8:30am-5pm, M-F. The ideal candidate will be available to work at least one afternoon, 11am-5pm each week and have flexible availability. Typical schedule is 3 days a week totaling 18 hours.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
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Organization
Working at University of Massachusetts Lowell
Located in the culturally and historically rich Merrimack.
Valley in northeast Massachusetts, the University of Massachusetts Lowell is a vibrant research university that offers its 13,000 students more than 120 bachelor’s, master’s, professional master’s and doctoral degree programs. Exciting opportunities in experiential and service learning, scholarship, community engagement, and international partnerships can be found across the Colleges of Fine Arts, Humanities and Social Sciences; Engineering; Management; Sciences; School of Health and Environment; and Graduate School of Education.
This is a time of unprecedented growth and opportunity at UMass Lowell. Student enrollment and retention have improved annually. Research funding and alumni giving have increased significantly and the campus has embarked on the construction of two new academic buildings: the Emerging Technologies & Innovation Center and the Health & Social Sciences Building.
The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.
Mission Statement
The mission of the University of Massachusetts Lowell is to enhance the intellectual, personal and cultural development of its students through excellent, affordable educational programs. The University seeks to meet the needs of the Commonwealth today and into the future and supports the development of sustainable technologies and communities through its teaching, research, scholarship and engagement.
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