Payroll Analyst I

Job Title: Payroll Analyst I
Location: USO-Shared Services Center
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300440
About Us

The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Job Summary

Supports systems within the University System of Georgia. Engages in system administration, and hands-on functional support necessary to maintain the University System of Georgia's vision for improved payroll services and promote a responsive, service-oriented team operation.

Responsibilities

• Works with technical and end-user staff to analyze and trouble-shoot errors

• Facilitates the communication and resolution of all institution facing payroll support needs in preparation for centralized payroll processing. Perform all duties as normally assigned to a local practitioner

• Answer incoming tier one calls, emails, and/or chats as required to meet support needs

• Research issues and/or problems reported by customers and provides support, assistance and when applicable, resolutions

• Develops and maintains documentation and procedures

• Mentor and cross train internally with team members

• Prepare and administer training to institution practitioner partners

• Ensures prompt, accurate reporting and payment of federal, state, and local payroll taxes and returns, garnishments, retirement, and spending accounts for each of our 26 institutions, with minimal guidance

• Serves as institution and 3^rd party vendor liaison for the purpose of managing issues and ensuring accuracy

• Responsible for the preparation and payroll processing for institutions including balancing and review of all output, investigation, and correction of errors, with minimal guidance

• Assist with system testing of all payroll related updates in conjunction with ITS, supervisors and managers

• Responsible for balancing and transmission of all vendor and bank interfaces of payroll related data, with minimal guidance

• Escalates any reconciliation and payroll production issues

• Provides output data and reporting upon request

• Supports the facilitation of meetings and provides trainings including preparation and presentation

• Provides accurate and up-to-date communications

• Processes, supports, and maintains reports related to payroll administration

• Works cross-functionally to maintain data integrity and to ensure timely and accurate payroll processing

• Participates in cross-functional SSC project teams

• Continuous risk assessment and recommendations of process improvements

In addition to the above, other duties may be assigned outside of the scope of this description.

Required Qualifications

This position requires a bachelor's degree and two years of payroll administration experience, or any equivalent combination of education, experience, and training which provides the necessary knowledge and skills.

Knowledge, Skills, & Abilities

• Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines

• Strong written and oral communication with ability to train staff and customers in functions and reporting

• Ability to effectively work with a diverse group of staff, technical staff, and functional end-users

• Ability to plan, organize and schedule duties to meet rigid deadlines and changing priorities

• Ability to process a high volume of detailed work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user needs

• Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player

• Knowledge of practices and procedures related to payroll administration

• Intermediate knowledge of Payroll, Federal, State and Local tax regulations, retirement, garnishments, and spending accounts

• Experience with a variety of HRMS software programs

• Proficient experience with Microsoft applications

• Ability to operate standard office equipment

• Excellent research and problem-solving skills

• Proven Customer Service Skills

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this organization, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.

For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

• Day and overnight travel from headquarters may be required

• Non-traditional working hours and overtime is required

• Must have a valid GA Driver's License

• Light physical exertion may be required

• Ability to work productively in a Call Center open space environment, with low-wall cubicle desks and moderate-to-occasional escalated noise levels

Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.