Temporary Retention Counselor
- Employer
- Fayetteville State University
- Location
- Fayetteville, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Temporary Retention Counselor
Working Title::Temporary Retention Counselor
Position Number::6088-Temp-Staff
Full-time or Part-time::Full Time
Time Limited Position::Yes
Number of Vacancies::Multiple Vacancies
Department::Temporary Pools - Strategic Enrollment and Student Success
Posting Number::0402654
Job Category::Temporary
Hiring Range::Varies/Hourly
Overall Position Competency::Temporary
Primary Purpose of the Organization::Applicants for this posting pool may be selected for temporary positions as needed for the student success department.
The Department of Student Success advances Fayetteville State University’s mission by fostering academic achievement, persistence, and graduation through a coordinated network of programs and services that empower students to thrive from enrollment through degree completion.
The department includes multiple units that collaborate to provide proactive, student-centered support in areas such as academic advising, retention initiatives, degree planning, academic coaching, and resource navigation. Collectively, these efforts are designed to remove barriers to success, enhance student engagement, and promote continuous progress toward graduation.
The Retention Team, a key unit within the Department of Student Success, focuses on early intervention, individualized student outreach, and data-informed strategies to support academic success and persistence.
The department operates under the leadership of the Assistant Vice Chancellor for Student Success and aligns with Fayetteville State University’s strategic priorities to improve retention, persistence, and graduation outcomes
The Retention Counselor is a dual role that aids students in developing the knowledge, skills, and personal accountability needed to explore academic, co-curricular, and career options while evaluating and tracking progress toward graduation. This role focuses on addressing advising, registration, and enrollment needs to increase retention and graduation rates. This position is required to work on-site.
Minimum Education and Experience Requirements::- Hold an earned graduate degree in higher education or other education related area.
- Must have experience working with student success programs in a higher education setting.
Knowledge- Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; and the ability to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas).
Skills- Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner.
Abilities- The ability to respond effectively to unexpected events and make adjustments in plans as needed; listen and analyze academic needs; generate reports on academic progression; navigate student records; answer basic questions about processes and direct students to appropriate resources as necessary; ability to establish and maintain productive working relationships; ability to manage time, work calmly under pressure, and deliver on tight deadlines; ability to work independently and collaboratively with other offices; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).
- Three to five years experience advising first-year students, particularly exploratory/undecided students.
- One to two years experience in advising and programming for special populations.
- Proficiency with student success management systems such as EAB Navigate, Ellucian Banner, Student, Canvas Learning Management System, and Degree Works.
- At least two years of experience working with student populations as an advisor, peer
- Previous experience as a coach/leader, resident assistant, or tutor.
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Yes
Other Information::If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement::This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity,sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link:Organization
Working at Fayetteville State University
Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.
FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.
In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.
While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.
FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.
FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.
Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.
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