FWS - Academic Advising Desk Assistant - Student Employee

Job Title: FWS - Academic Advising Desk Assistant - Student Employee
Location: Albany State Rec. Location
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 300390
About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

The Academic Advising Desk Assistant serves as the first point of contact for students, faculty, staff, and visitors entering the Office of Academic Advising. This position provides administrative, clerical, and customer service support while contributing to the efficient daily operation of the office. The Academic Advising Assistant plays a vital role in creating a welcoming, student-centered environment by demonstrating professionalism, confidentiality, and exceptional customer service. The desk assistant will be working under the supervision of the academic advising coordinator or designated professional staff member; the student assistant performs a variety of front office and administrative functions while supporting departmental initiatives and special projects. This position is performed in a professional office environment requiring frequent interaction with students, faculty, staff, and campus visitors. The employee may occasionally transport documents or materials between university departments and may be assigned to work at alternate campus locations based on operational needs. The Academic Advising Assistant supports the mission of the Office of Academic Advising by providing exceptional customer service, maintaining efficient office operations, and contributing to a student-focused environment that promotes academic success, professionalism, excellence, and institutional effectiveness.

Responsibilities

• Serve as the primary receptionist by greeting students, faculty, staff, and visitors in a professional and courteous manner.
• Answer and manage a multi-line telephone system, directing calls and responding to general inquiries.
• Schedule, confirm, and manage academic advising appointments using university scheduling systems.
• Provide accurate information regarding advising services, registration processes, and office procedures.

• Maintain student records, files, and departmental databases while ensuring confidentiality of student information.

• Prepare correspondence, reports, forms, copies, and other office documents as requested.
• Distribute incoming mail and prepare outgoing mail and campus deliveries.
• Deliver and retrieve documents and materials from various campus departments as needed.
• Assist professional staff with student outreach initiatives, orientation programs, registration events, and other departmental activities.
• Monitor and maintain the appearance and organization of the reception area and common office spaces.
• Assist with data entry, record maintenance, filing, and other administrative projects.
• Build and maintain departmental records and assist with document management.
• Support special projects and perform operational duties assigned by the supervisor.
• Work at alternate campus locations when departmental needs are required.
• Perform other related duties as assigned.

Required Qualifications

• Current Albany State University student in good academic standing.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service skills with the ability to interact professionally with diverse populations.

• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and Teams).

• Ability to maintain confidentiality and exercise sound judgment when handling student information.

• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks in a fast-paced office environment.
• Dependable, punctual, and able to work independently with minimal supervision.

Preferred Qualifications

• Previous customer service, reception, or office experience.
• Experience working in higher education or student services.
• Familiarity with university systems such as Banner, EAB Navigate, or similar student information systems.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence
We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect
We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community
We strive to build community and value a good mindset.

Teamwork
We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning
We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.