Disability Coordinator
- Employer
- University of Massachusetts Medical School
- Location
- 1 Technology Dr
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
General Summary:
Under the general supervision of the Operations Manager, this position is responsible for the initial review and processing of all incoming and outgoing written and electronic correspondence, records, disability supplements, medical information, and related materials.
This position provides the primary mailing, receipt, review, and customer service functions for disability supplements (Mass Health or other agencies). Decisions made in this area directly impact the time line for the disability review process and for the determination of benefits for Mass Health and other agency applicants. Staff has frequent interaction with applicants, their representatives, hospitals and other facilities, Mass Health or other agency personnel. The nature of the interactions requires knowledge of complex eligibility requirements for Mass Health or other state benefits and a thorough understanding of the benefit application process for multiple programs. The position also requires an extensive knowledge of complex state and DES databases for both inquiry and data entry purposes.
ResponsibilitiesResponsibilities:
- Perform initial review of disability supplements for accuracy, completeness and to ensure the application is compliant with all state and federal regulations.
- Track the status of deliverables due for the supplement process, campaign mailing(s) and other special projects, following up when necessary to ensure adherence to the established process or project timelines.
- Compare the status of all supplements received with external client databases and internal DES databases; process client demographic information and create Mass Health or other client tracking forms for processing by DES staff.
- Prepare spreadsheets for reporting data, maintaining accuracy in multiple data bases for tracking of disability supplements.
- Update client records in multi proprietary databases to ensure that all case related information is accurate and timely.
- Provide technical assistance to DES personnel and external agencies concerning the enrollment/application process and to ensure compliance with established policies, procedures and standards.
- Review pertinent communications from Mass Health or other agencies on a daily basis to understand the process and implement any operational changes.
- Interface with Mass Health or other agency Enrollment Centers to ensure proper processing of disability supplements, and with the UMMS centralized mail room to coordinate courier delivery and pickup. Prepares correspondence notices sent electronically for general mail, faxing, UPS, express services, and UMMS courier.
- Conduct research regarding client application location and status in Mass Health or other agency databases and DES databases.
- Provide customer service to Mass Health clients to assist them with the complex benefit enrollment process.
- Conduct follow-up calls to clients to solve problems and to ensure successful enrollment in Mass Health.
- Manage the receipt of electronic medical records through use of an UMass secure file transfer protocol (SFTP) site, and ensure its distribution to the appropriate DES staff.
- Evaluate department processes for efficiency and make recommendations for change that improves operations and/or customer service.
- Demonstrate initiative and independent judgment in organizing and completing projects.
- Respond to emergencies, independently prioritize activities in the absence of other team members and effectively coordinate other resources when necessary.
- Perform other duties as required.
Qualifications:
- Associates Degree in Business Administration, a related field, or equivalent related experience.
- 3 years of related experience
- Ability to work in a team and meet performance deadlines in a dynamic environment
- Excellent oral and written communication skills
- Strong interpersonal skills required to interact with all organizational levels; demonstrated ability to work appropriately with confidential information
- Demonstrated ability to utilize independent judgment, assesses priorities, and operates in a flexible manner in order to meet the dynamic needs of the department
- Proven organizational, analytical and time management skills
- Proficiency with software applications including, but not limited to: Microsoft Word, PowerPoint, Excel, Access, Project and Visio
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Organization
Realize Your Opportunities – A Career at UMASS Medical School
Inside Workings at UMASS Medical School
The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.
Mission and Culture
- We’re serious about our mission and about our people.
- Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
- International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists, discover causes of and cures for disease and help improve the quality of health care.
- Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
- Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients. These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
- Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
- Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.
Careers
UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion. UMMS is a world-class institution with opportunities to match. 
Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.
Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce. In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.
24/7 Access to Employment Opportunities – iCIMS is our online job search and application system. iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!
Benefits
With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.
• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.
• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.
• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.
• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.
Apply for a Job
As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
Online - To view all job opportunities and apply online, visit www.umassmed.edu/hr and click on the “Careers” tab.
Start Now and Realize Your Opportunities!
A History of Making Vital Improvements - UMASS Medical School Milestones
1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens
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