Assistant Director
- Employer
- University of North Carolina at Greensboro
- Location
- Greensboro, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
000466
Functional Title:Assistant Director
Position Type:Staff
Position Eclass:EP - EHRA 12 mo leave earning
University Information:Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit:The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as as primary advocates for students and families as we assist in removing barriers to receiving financial assistance. The Financial Aid Office works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations.
Position Summary:The Assistant Director for Loan Processing role requires the coordination and administration of the Federal Direct Loan Program, private education loan processing, award generation/revisions, verification of the appropriate disbursement of loan funds, and ensuring that loan eligibility is maintained throughout the financial aid process. This position is required to lead/contribute to the development and implementation of awarding guidelines and policies and procedures and serves as the primary subject matter expert and loan knowledge resource for the office. In addition to their supporting the office, the position is responsible for the training and supervision of one permanent SHRA employee (Loan and Accounting Senior Financial Aid Counselor). Oversight of the Loan programs is a highly compliance-related position where there is a high likely of a state/federal audit review. Accuracy, expert knowledge of state/federal regulations, problem solving skill, and an aptitude for attention to detail are critical skills in this role.
Minimum Qualifications:- Bachelor’s degree and 3-5 years of experience in financial aid, higher education, or a related field.
- Master’s degree and 2+ years of relevant financial aid experience.
$58,000 - $60,890
Org #-Department:Financial Aid - 10208
Job Open Date:06/23/2026
Open Until Filled:Yes
FTE:1.000
Type of Appointment:Permanent
Number of Months per Year:12
FLSA:Exempt
Percentage Of Time:25%
Key Responsibility:Direct Loan Program Oversight and Processing
Essential Tasks:- Oversees the end‑to‑end processing of Federal Direct Subsidized, Unsubsidized, and PLUS Loans to ensure accuracy, timeliness, and regulatory compliance.
- Monitors Direct Loan origination, disbursement, reconciliation, and reporting activities in coordination with Student Accounts and the U.S. Department of Education.
- Supports the resolution of complex Direct Loan issues related to eligibility conflicts, over awards, impacts from the return of Title IV funds (R2T4), and post-disbursement adjustments.
- Ensures accurate setup and maintenance of loan parameters, academic year definitions, and disbursement schedules in the student information system.
Percentage Of Time:
20%
Key Responsibility:Private Educational Loan Administration
Essential Tasks:- Administers institutional processes for private educational loans in accordance with Truth in Lending Act (TILA) requirements and institutional policies.
- Reviews and certifies private loan requests to confirm cost of attendance, eligibility, and compliance with federal and state consumer disclosure requirements.
- Coordinates with lenders, servicers, and students to resolve private loan certification and disbursement issues.
Percentage Of Time:
20%
Key Responsibility:Compliance, Policy, and Audit Management
Essential Tasks:- Interprets, implements, and enforces federal Title IV regulations, U.S. Department of Education guidance, and applicable North Carolina policies related to student loans.
- Develops, maintains, and documents loan‑related policies and procedures to support compliance, consistency, and audit readiness.
- Leads preparation for internal reviews, state or federal program reviews, and annual audits related to Direct and private loans.
- Monitors regulatory changes and recommends operational updates to ensure ongoing compliance and risk mitigation.
Percentage Of Time:
15
Key Responsibility:Reporting, Analysis, and Leadership Support
Essential Tasks:- Analyzes loan volume, default risk indicators, and processing trends to inform operational and strategic decision‑making.
- Prepares loan‑related reports and recommendations for the Associate Director of Financial Aid Operations.
- Supports office‑wide initiatives to improve efficiency, compliance, and student service outcomes.
Percentage Of Time:
10%
Key Responsibility:Supervision and Staff Development
Essential Tasks:- Supervises, trains, and evaluates the Senior Financial Aid Counselor responsible for Direct Loan processing to ensure high performance and regulatory adherence.
- Provides guidance and quality control oversight to support the department in providing accurate counseling, processing, and customer service.
- Fosters staff development through coaching, cross‑training, and clear performance expectations.
Percentage Of Time:
5%
Key Responsibility:Student and Campus Engagement
Essential Tasks:- Advises students and families on loan options, borrowing limits, repayment obligations, and responsible debt management.
- Collaborates with campus partners to support financial literacy initiatives and consistent loan messaging.
- Serves as a loan subject‑matter expert for the Office of Financial Aid and related campus stakeholders.
Percentage Of Time:
5%
Key Responsibility:Other Responsibilities
Essential Tasks:- Performs other duties as assigned to support the mission and operations of the Office of Financial Aid.
Reading - F, Writing - F, Hearing - F, Talking - F, Sitting - F
Work Environment:Inside - C
Organization
UNCG at a Glance
Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.
With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.
UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.
The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.
Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.
As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.
Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.
UNCG Schools and College of Arts & Sciences
The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.
Achievements & Accolades
UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.
Challenging Academic Programs
UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.
Supportive Environment
Engaged Community
Careers at UNCG
UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.
- Website
- https://spartantalent.uncg.edu/
- Telephone
- 336-334-5009
- Location
-
723 Kenilworth Street
Greensboro
NC
27402
United States
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