Assistant Director, Financial Aid

Employer: Georgia State University
Location: Atlanta, GA

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Employment Type: Full Time
Institution Type: Four-Year Institution

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Job Details
Organization

Description

Assistant Director, Financial Aid

Office of Student Financial Services, Financial Aid

In the Office of Student Financial Services, Financial Aid, the primary responsibility of the Assistant Director of Technology is to supports the operational management and continuous improvement of financial aid systems within Student Financial Services at Georgia State University. This role focuses on ensuring effective system functionality, supporting financial aid processing, and enhancing business operations through technology. The Assistant Director supervises a Senior Financial Aid Counselor and Business Systems Analyst, providing day-to-day leadership, prioritization, and oversight of system-related tasks and initiatives. This position partners closely with campus IT and functional teams to support system enhancements, compliance requirements, and student service delivery.

WHAT MAKES THE OFFICE OF STUDENT FINANCIAL SERVICES A GREAT PLACE?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

A knowledge-sharing organization that works collaboratively with a variety of partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

· Technology Operations & System Support: Support daily operations of financial aid systems, including Ellucian Banner and related platforms; monitor system performance and assist in resolving issues in collaboration with IT partners; and participate in system testing, upgrades, and annual financial aid processing setup.

· Financial Aid Systems & Processing Support: Assist with configuration and maintenance of financial aid processes, including packaging rules, fund setup, and tracking requirements; support data exchanges between systems such as Banner, Student Financial Success (CampusLogic), and Department of Education platforms; and help ensure timely and accurate processing of financial aid in compliance with federal, state, and institutional policies.

· Process Improvement & Implementation: Identify opportunities to improve workflows and reduce manual processing; support implementation of system enhancements and process updates; and collaborate with functional teams to translate business needs into system solutions.

· Team Leadership & Supervision: Supervise and provide guidance to a Senior Financial Aid Counselor and Business Systems Analyst; assign and prioritize work, ensuring timely completion of tasks and projects; and support staff development and foster a collaborative team environment.

· Collaboration & Stakeholder Engagement: Serve as a liaison between Student Financial Services and IT or external vendors; participate in cross-functional initiatives related to system improvements and student experience; and provide input on system needs and operational challenges.

· Data & Reporting Support: Support data integrity and assist with reporting needs related to financial aid processing; and utilize tools such as Argos or similar reporting platforms to support operational insights.

Disclaimer: This job provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.  

Qualifications

Minimum Hiring Qualifications:

A bachelor's degree and three years or related experience, or a combination of education and experience.

Preferred Hiring Qualifications:

Preference will be given to candidates demonstrating:

Experience in higher education or Student Financial Services
Familiarity with Banner or similar student information systems
Experience with reporting tools or basic SQL
Support data integrity and assist with reporting needs related to financial aid processing
Utilize tools such as Argos or similar reporting platforms to support operational insights
collaborative, energetic and resourceful work style.
Excellent oral and written communication and conflict-resolution skills
Exceptional analytical, organizational, interpersonal, and supervisory skills.
Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
Five years of management experience in financial aid or state aid office.
Proven ability to foster a positive, inclusive, and collaborative work environment.
Ability to manage high-stress interactions in an ever-changing environment with professionalism

College/Business Unit
Open until filled

College/Business Unit: Enrollment Management
Location: Atlanta Campus
Job Posting: 08/31/26, 1:15:42 PM

Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.

Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.

More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.

The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.

Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.

The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.

The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.