Infrastructure Field Engineer

01208W

Infrastructure Field Engineer

Full Time Professional

William & Mary

3H7000 IT

Information Technology is responsible for providing, promoting, and servicing a modern technology infrastructure for the College of William and Mary. We strive to provide quality products and outstanding customer service to the College community. IT is a service based organization providing faculty, staff and students with the necessary tools and resources to maximize the teaching and learning experience. IT provides creative, stimulating, and innovative solutions in keeping with the William and Mary standard of excellence.

Reporting to the Director of IT Infrastructure, this position coordinates and supports the day-to-day operation of the university’s network.Core responsibilities include (but not limited to):

• Provide field-engineering support, including equipment installation, fault isolation, and cable plant management.
• Investigate and resolve customer issues, particularly around wireless connectivity.
• Coordination of work by outside contractors, including project design and verification.
• Assist in deploying technology infrastructure in new and renovated buildings.
• Work alongside a team of network professionals in accomplishing these tasks.
• Coordinate and supervise datacenter physical operations, including power budgeting, environmental and security monitoring, and routine maintenance. Work with W&M Facilities Management to remedy faults.

• This position is subject to additional hours that extend beyond the typical work hours to meet the business needs of the operation including weekends and holidays.
• May require overnight travel.
• Information Security: This position requires administrative access to the university’s information systems and/or sensitive College data. The incumbent is expected to be aware of and adhere to the Information Security policies of the university as well as all applicable federal, state, and local laws. Additionally, the incumbent is expected to follow information security best practices applicable to their job area and to pursue information security training and awareness opportunities when possible.

No

Exempt

No, this is a continuing E&G funded position and not term-limited

12 month - Continuing

Faculty or Staff: 12 month

• Bachelor’s degree in a related field or equivalent combination of experience and training.
• Working knowledge of networking technologies and protocols, specifically Ethernet, TCP/IP, and wireless 802.11 technologies; and an understanding of how they work together in an enterprise network.
• Strong understanding of low-voltage cabling standards.
• Demonstrated proficiency in equipment installation and basic configuration, cable management, and project oversight.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to stay current with industry technical and organizational trends, products, services, and best practices.
• Ability to work with colleagues to respond to Miss Utility requests in a timely manner.
• Familiarity with datacenter physical needs, specifically power and cooling.
• Interpersonal, oral and written communication skills, with a strong service orientation, and ability to deliver outstanding customer service, effectively interface with technical and non-technical staff at all organizational levels, vendor support and sales resources, as well as work collaboratively with in a team environment
• Independent, self-starter with the ability to exercise sound judgment while managing multiple work assignments concurrently.

• Bachelor’s degree in information architecture, telecommunications, or other related field is desirable.
• Relevant telecom/network certifications, such as those from BICSI or CWNP.
• Juniper/Cisco network certifications, such as JNCIA or CCNA.

Hybrid (works remotely at least 1 day per week but not full-time)

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

$70,000

This position has an established starting rate.

U09

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none

02/24/2025

Yes

This posting is only open to current W&M/VIMS employees.

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.